Manager Operations

William David Pappas

San Antonio, Texas *****

210-***-****

*.******@*******.***

Greetings,

Please accept this resume as an indication of my interest in a

Management position with your organization. I have reviewed your

requirements, and feel confident in presenting myself as extremely

qualified candidate.

With an eye for detail, the ability to multitask, and an

appropriate Sense of Urgency, my decisions will be Pragmatic, rooted

in Efficiency and Common Sense.

Commitment and Accountability will be my hallmark.

I WILL...

. Develop strong, attentive staff with unwavering service

standards

. Provide Consistent, Coherent leadership

. Serve as a steadying influence during times of high stress

. Advocate and develop a culture of Efficiency and Safety

. Maintain optimal COGS through implementation of sound policies

. Promote an atmosphere of cooperation and collaboration

GENERAL SKILLS AND ABILITIES

. HR - Hiring, Training, Documentation

. FOH/Bar Management - Customer Relations

. Aloha POS system (FOH - BOH)

. Inventory/Vendor Management

. Food Handling/Facility Safety - TABC

. P&L - Cost Control, Budgeting

I would welcome the opportunity to speak with you about any

position you may feel appropriate for my skill set.

Sincerely, Dave

Pappas

WORK HISTORY for William David Pappas

All San Antonio, Texas unless noted (In order of

relevance/importance)

ARAMARK-Alamodome 1994-2003

Sports Club Manager/Overseer 1994-2002

. Operated the Sports Club, a 350 seat private Full Service club

with two bars

. Supervised, Hired, and Trained Staff - Maintained HR records

. Oversaw Bar Operations, Maintained Liquor Inventory/ Control

. Personally responsible for all aspects of Club operation,

maintenance

FOH Catering Operations Manager 1995-2003

. Event / Facility Management, Front Line Customer contact

. Sole responsibility for buffet/room set up, Function Operation

. Set up/supervised three game day Corporate Sponsor parties for

SA Spurs

. Personally managed well over a thousand events ranging from

Deli buffets for 25 to hot buffets for 400 as well as high-

dollar table service events

Convention Center Operations Manager 2002-2003

. Supervised Convention Center Concessions in addition to

Catering duties

. Worked with incoming Conventioneers to Schedule

Concession needs

. Created, Administered Contracts for Concession

services, as needed

. Oversaw construction of temporary Concession areas as

needed

. Worked with City of SA staff, Created Sales Forecasts,

Scheduled Staff

. Maintained Cash Room and was sole Money Handler for

Facility

Alamo Draft house Cinema 2003-2005

FOH F&B Operations Manager - Box Office Operations Manager

. Assisted in all aspects of opening a Full Service F&B 9 Screen

Theater,

. Participated in construction and product acquisition, created

Office areas

. Created/Administered procedures, department/general operational

policies

. Responsible for Facility Safety and Appearance, Customer

Services Issue

. Managed, Scheduled, Trained 60 Waiters, Bussers, Box Office

staff

. Primary Banking, HR, TABC Associate for Facility

Retama Race Track 1997-2001

Terrace Dining Room / Catering Ops Manager

Note: Job concurrent with position at Alamodome

. Hands on Manager for operation of the Terrace Room, a 450 seat

Restaurant

. Oversaw three Buffets, Bar Operations, Catering Functions,

Liquor Control

. Supervised, Hired, Trained Staff

. Responsible for Cash Reconciliation

MoMaks Backyard Burgers 2006-2007

Operation Manager - Purchasing - Inventory Control

. Assisted in all aspects of opening of Quick Serve restaurant

. Instituted, Administered procedures, general operational

policies

. Managed, Scheduled, Trained 40 Cashiers, Cooks, Dishwashers

. Primary Banking, HR Associate for Facility / Primary Inventory,

Ordering Agent

. Provided guidance and encouragement for Owner and staff

IN CONCLUSION

With a wide array of skills and abilities, an unparalleled

commitment to customer satisfaction, and uncommon Common Sense,

I will immediately become a valuable asset for your company and

would welcome the opportunity discuss how we may move forward.

REFERENCES

Don Hoy Supervisor-Aramark

210-***-****

Chris Hoegemeyer Owner/Alamo Drafthouse

210-***-****

Joe Linson Repeated Catering

Client 210-***-****

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