Customer Service Representative

Tonya Spears

**** *. **** ****** #***, Glendale, AZ 85301

Phone: 623-***-****

Email: *********@***.***

Objective:

Seeking a position in the criminal investigations field, utilizing my

criminal investigations education, and work experience.

Education:

Currently pursuing a Bachelor of Science in Criminal Justice, October 2010

to present, Everest University, Tampa, FL.

Associate in Science in Criminal Investigations, October 2010, Everest

University, Tampa, FL.

Related coursework:

Criminalistics I & II, Crime Scene Dynamics I & II, Crime Scene Photography

I & II, Biological Evidence I & II, Technology Crimes I & II, Fingerprints

Classification & Latents I & II, and Graphics and Documentation I & II.

Computer/Office Skills:

Microsoft Office Suite: Word, Outlook, Excel, Access, PowerPoint, and

Internet Explorer. Data entry and standard office equipment.

October 2007 to Present, Everest University, Tampa, FL

Student

. Pursuing higher education degrees.

Work Experience:

January 2004 to April 2005, Advance PCS/Caremark, Scottsdale, AZ

Customer Service Representative

. Received incoming calls from planned participants and acquired

prescriptions.

. Performed data entry for approved prescriptions.

. Contacted physician offices to obtain information.

August 2002 to June 2003, Associated Creditors Exchange, Phoenix, AZ

Customer Service Representative

. Operated dialer system to perform collections on delinquent accounts.

. Maintained 91% productivity.

August 2001 to July 2002, Associated Staffing, Phoenix, AZ

Receptionist - D.G. Fenn Construction (March 2002 to July 2002)

. Provided high levels of customer service, and supervised construction

firm plans.

. Performed data entry, and multi-faceted office support.

Customer Service Representative - ALS Association (August 2001 to January

2002)

. Provided high levels of customer service.

. Maintained inventory, and operated multi-line phone system.

April 1997 to June 2001, MCI World Com Wireless, Phoenix, AZ

Executive Escalations

. Provided high levels of customer service, and one on one client

support.

. Counseled on billing and servicing accounts, and assisted call center

with escalated accounts.

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