Customer Service Manager
Resume:
CYNTHIA PERSON
Reston, VA 20190
**********@****.***
OBJECTIVE:
To obtain a challenging position in the field of accounting, that requires a qualified and
experienced professional with excellent customer relations skills, a proficiency in Microsoft
Office applications and a commitment to accuracy.
QUALIFICATIONS:
• 8 years experience in accounting field.
• PeopleSoft accounting system and JD Edwards system.
• Excellent written and oral communication skills.
• Ability to demonstrate superior analytical skills and attention to detail.
• Excellent communication with Managers, Clients and team members.
EDUCATION:
Northern Virginia Community College, Annandale, Virginia
Field of Study: Merchandizing
Attended: 1975 – 1976
EXPERIENCE:
Account Receivable Lead, Qwest Communication, Arlington, VA
April 1995 -May 2003
• Performed account reconsiderations and month end spreadsheets for Manager.
• Maintained Account Receivable System.
• Supervised a staff of 3 clerks.
• Posted cash to customers’ accounts accurately and in a timely manner.
• Responsible for major accounts. “Entrusted with multi-million dollar key accounts”
• Assisted with the research, testing and implementation of updates to JDE software..
• Account reconciliation with Government accounts.
• Performed follow-up tasks with collectors in regards to allocation of payment.
• Implemented decisions and set valuable priorities to achieve both urgent and durable
goals.
• Regular communication with customers via phone or email.
Termination Clerk - National Automobile Dealership Assoc Mclean, VA
May 1993-July 1995
• Terminated profit sharing, pension and 401K plans.
• Mailed package for termination and disburse checks to businesses
• Communicated on the phone and email.
Office clerk - Clarks Furniture Store - Bridgeport CT
Feb 1987 - 1992
• Filing, copying, sorting and various clerical duties as assigned.
• Performed a combinations of clerical tasks to support office, business, or administrative
operations, such as maintaining records, receiving, preparing and verifying documents.
• Data entry answers phone, communicated in person, or correspondence.
Bank Teller - Connecticut National Bank Stratford, CT
July 1984 – August 1987
• Cash handling experience
• Excellent oral and written communication skills
• Extensive experience in assisting customers with inquires and/or problem resolution
attention to detail.
• knowledge to handle complex transactions and issues.
• Maintain the highest level of customer service.
• Process transactions accurately and efficiently to build customer confidence and trust, based on
established policies and procedures.
Cashier - Giant Food Springfield, VA
June 1975 – May 1984
• Processed cash, check and food stamp transaction
• Greeted customer
• Processed transactions accurately and timely
Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Power Point, PeopleSoft, and
JDE Accounting System.
REFERENCES: AVAILABLE UPON REQUEST
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