Manager Customer Service

ROBERT BUSGITH

**-** **** ***

Ozone Park, N.Y. *1416

Phone: 718-***-**** Mobile: 646-***-****

Email: *******.***@*******.***

[pic]

SUMMARY

An accomplished Professional offering over fifteen years

progressive experience encompassing business management,

personnel training and supervision, coordination and

execution of projects within specified time schedules.

Excellent leadership and supervisory skills; able to

manage, supervise and motivate highly productive staff.

Proven ability to work effectively under stringent time

constraints. Experienced at adapting to new concepts and

ideas that contributes to cost-effectiveness and

corporate profitability.

WORK HISTORY

Nov 2009 Customer Service Manager

to Swiss Post Solutions Inc- Publishers Clearing House

Aug 2011 Port Washington NY

Supervised the daily operational activities of a staff of 12

Processing merchandise returns

Plan and prepares work schedule and assign employees to specific

duties and tasks.

Responsible for hiring, training and disciplining staff

Administered employee evaluations/appraisals.

Conduct monthly inventory and control of all supplies.

Prepares monthly reports to upper management as to the mailroom

daily

activities.

Oct 2008 Mailroom Manager

to Swiss Post Solutions Inc.- J. Crew Corp.

Mar 2009 New York, NY

Managed and direct the daily operational activities of a staff of

9.

Ship weekly mail packs to all Retail, Factory, Crewcut and Madewell

stores.

Shipping daily pouches to International Vendors.

Handling high volumes of garments and fabrics incoming and

outgoing.

Setting up windows for the visual department.

Ordering and delivering of office supplies.

Mar 199 Assistant Mailroom Manager

8 CIBC World Markets

to New York, N.Y.

Apr 200

8 Supervise, direct and manage the daily operational

activities of a staff of 10-15 in multiple facilities;

oversee the mailroom, facsimile room, copy center and

dispatch (drivers and messengers); develop and implement

office procedures and serve as a resource person in

accurately interpreting company goals and objectives.

Direct and oversee the preparation and distribution of

all UPS, Federal Express, DHL, USPS parcels and packages

for overnight, next day or same day deliveries. Create

and coordinate an effective work schedule for staff.

Source vendors, negotiate and purchase office supplies,

equipment and computer paraphernalia; conduct monthly

inventory and control of all supplies. Coordinate and

schedule office moves, relocation and conference room set

up. Served as a resource person in accurately

interpreting policies and procedures of client companies;

liaison between mailroom/operations staff and management.

Maintain open channels of communication with vendors,

service companies and major couriers.

Generating reports and statistical information on

Department.

Responsible for the timely distribution of all incoming

mail as well as expediting all outgoing mail on a daily

basis

Also responsible for processing all inquiries in a timely

manner, and coordinating postage costs and inventory.

Coordinate the execution of direct mail and bulk mail

projects, and oversee the provision of

clerical/administrative support.

Prepare certified mail, overnight (FedEx) documents and

other packages for delivery.

Operate postage/mail machine.

Monitor postage availability and order postage as

scheduled. Prepare and maintain the inventory record of

supplies and promotional items using the Inventory

Control Program

Produce the Physical Inventory Report and explain

variances

Jan 199 Mailroom Supervisor

3 White & Case -Pitney Bowes Management Services

to New York, N.Y.

Mar 199

7 Coordinate incoming mail, disperse inter-building

correspondence. Manage courier services and

shipping/receiving. Administer employee

evaluations/appraisals, schedule hours. Research and

account for certified, registered, and express mail.

Responsible for office supply procurement.

Obtain/maintain lease agreements for electronic machinery

and equipment

Supervises mailroom activities, including the sorting and

delivery of incoming mail, as well as the preparation and

sending of outgoing mail.

Supervises the operational work flow of the facility

mailroom to ensure efficiencies and adherence to company

standards.

Review all courier bills for accounting department.

Oversees pick-up & delivery schedules; US mail; firm

pouching services; parcel deliveries; delivery of

international correspondence & documents.

Oversees the receipt and storage of office supplies;

distribution of office supplies to copy centers &

individuals.

Responsible for acquisitions of and maintenance of mail &

Fed Ex equipment with Office Manager.

Jan 199 File Clerk

0 White & Case

to New York, N.Y

Dec 199

2 Find and retrieve information from files in response to

requests from authorized users.

Keep records of materials filed or removed, using

logbooks or computers.

Modify and improve filing systems, or implement new

filing systems.

Perform periodic inspections of materials or files in

order to ensure correct placement, legibility, and proper

condition.

Place materials into storage receptacles, such as file

cabinets, boxes, bins, or drawers, according to

classification and identification information.

Scan or read incoming materials in order to determine how

and where they should be classified or filed.

Sort or classify information according to guidelines such

as content, purpose, user criteria, or chronological,

alphabetical, or numerical order.

Track materials removed from files in order to ensure

that borrowed files are returned.

Conduct data entry on Legal Trax filing system.

Execute the filing of documents and the opening of new

files.

Responsible for indexing for onsite and warehouse files.

Add new material to file records, and create new records

as necessary.

Answer questions about records and files.

Assign and record or stamp identification numbers or

codes in order to index materials for filing.

Eliminate outdated or unnecessary materials, destroying

them or transferring them to inactive storage according

to file maintenance guidelines and/or legal requirements.

EDUCATION

Sep 198 New Amsterdam Multilateral High School

0 Guyana, South America

to High School Diploma

Aug 198

5 Graduated with 5 subjects

Math

English

History

Biology

Geography

SOFTWARE/SYSTEM SKILLS

Legal Trax filing system

Federal Express Power Ship

Microsoft Office 2005

Internet Explorer

REFERENCES

Will be furnished upon request

Contact this candidate