Customer Service Sales

David L. McCracken

**** ** *********

Cameron Park Ca, 95682

530-***-****

Email: *******@*******.***

P ROFILE

Accomplished Operations Manager, Training Coordinator in the Emergency Management field with strong

communication and time management skills. Results oriented and skilled in conflict resolutions. “Can -Do’

attitude and driven by challenge and delivering commitment to excell ence to achieve success. Adept at

managing fast-paced and multifaceted projects. Strong team building skills and Emergency Drill exercise

planning and training coordination.

CORE COMPETENCIES

Swiftwater & Technical Rescue Captain

Both Fire-ground & Retail Management

Instructor and Training Officer Skills

Operations Manager EMS

ICS 100, 200, 300, 700, 800

E mergency Medical Technician

Disaster Management Skills

Customer Service

Urban Fire Fighting

Leadership Skills

Team Building Skills

Community Relations

EDUCATION

Folsom High School General Education Graduated 1988

Sierra College, Rocklin, CA Fire Technology Graduated 1998

INTERNSHIPS

F irefighter Intern 1998 to 1999

Nevada County Consolidated Fire

Grass Valley, CA

Elk Grove CSD Fire Department 2003 to 2004

Elk Grove, CA

Certificates and Licenses:

Firefighter 1, Hazardous Materials-First Responder, Swift Water Rescue Technician Advanced (NFPA),

High Angle Rescue, EMT Certificate, Amateur Radio License, WMD Cert., CERT Instructor.

More on request.

Awards

El Dorado County Sheriff’s Department February, 2001

C.A.R.E. Award

Ray Miller Memorial Award El Dorado County Sheriff’s Department April, 2004

Sheriff Special Recognition Award Seven time recipient, El Dorado County Sheriff’s Department

More on request

EMPLOYMENT HISTORY

Operations Manager 2011 to Current

TLC Ambulance

Sacramento, Ca.

Operations Manager in charge of overseeing daily operations in Eldorado County of our Non-Emergency

Transportation. Helping TLC become established in Eldorado County as an ALS and Non-Emergency

provider. Working with local Hospitals, Skilled Nursing Facilities, Board and Care and Clinics to provide

safe Non-Emergency medical transportation for the sick and injured.

Working with the local Care facilities to schedule In Service trainings, CPR / First Aid and AED

certifications. Field marketing and public relations. Planning for TLC’s roll in a disaster situation s and

creating an “Ambulance Strike Team” for such situations per EMSA standards.

`

CEO / F ounder 2010 to Current

Sierra Rescue Tools, LLC

Cameron Park, Ca.

Inventor of the only patented Body Recovery System for Dive Rescue and Swiftwater Rescue Teams. I

created this company to provide the highest quality water rescue equipment to fellow rescuers. We strive to

provide excellent customer service and training..

With 5 fellow employees we have made this company grow to 3 Country’s and 2 dealers. We use

quickbooks to manage all our daily operation from planning events to providing proposals to customers.

We attend several trade shows and teach classes on how to use our product.

Outside Sale Rep. Northern Ca. Northern NV.

Emergency Vehicle Group, Ca. 2006 to 2011

Leader Industries, Ca.

B raun Northwest, WA.

Providing outside sales of Emergency Vehicles in Northern California and Northern Nevada. Making cold

calls and scheduled visits with customers. Visiting customers and assisting them with spec design and

drawings ready for bid. Repair service on electrical and construction issues. I have an established client list

and have designed SWAT, EOD, COMMAND, AMBULANCES and RESCUES for several agencies. I

have provided static displays at Fire House World, Cops West and several other events.

Corporate Senior Market Tech, Ca and OR 2004 to 2006

SportMart, Sacramento, CA

Promoted to Corporate Senior Market Tech with Responsibility’s for nine Sport Mart and Sports Authority

Stores, located in Oregon and Northern California. Perform semi annul equipment inspections for stores to

assure compliance with corporate policies with emphasis on customer/employee safety and OSHA laws.

Responsible for hiring, training and managing nine lead technicians and two assistant technicians in all nine

locations .Responsible for all audit compliance and the inspection of retail and safety equipment within the

stores sports services department. Prepare monthly sales reports, staffing reports, loss prevention and

equipment safety reports for presentation to corporate office.

Department Manager – Sales Lead-. Outdoors Department. 2001 to 2004

SportMart, Folsom, CA

Hired, trained, supervised and motivated full time and part time sales staff of over 20 employees. Managed

day to day activities of the sales floor and drove sales forward. Ensured proper merchandise

processing/display and oversaw and monitored loss prevention and safety programs. Provided atmosphere

of good employee morale and exceptional customer service. Responsible for all cash verification for each

sales person. Preparing cash reports, loss prevention reports, store safety reports and performance reviews.

for Headquarters. Provided ongoing in store product training to sales team to increase product knowledge

and for better customer service . Conducted product demos for customers and assure timely response to all

customers inquires. Supervised all firearm sales, preparing all required background check documents and

registration forms.

1998 – 2001

Emergency Medical Technician

Medic Ambulance Service, Sacramento/Solano County, CA

911 response to Advanced Life Support (ALS) and Basic Life Support (BLS) calls in the greater

Sacramento and Solano area, providing medical care as needed.

Affiliations / Volunteer Work

El Dorado County Sheriff's Search and Rescue Team 1992 to Present

Vice President of ESARC ( Eldorado Search And Rescue Council) 3 Terms

Swiftwater Rescue Team Captain (15 years)

Cliff Rescue Team,

Ground Search Team,

Management Team,

EMT 19 years,

FEMA- Disaster Response Member (3 years), ( Area coordinator during hurricane Katrina )

( Team Leader during hurricane Ivan)

Public events Medical Coordinator, ( 14 years )

Average of 20 hours per month on VOLUNTEER Activities within Search and Rescue,

Incident Commander for El Dorado County F air Medical Service for the past 10 years. Providing

medical response, search for lost children and Public Relations.

Arranged various fundraising events and grant writing throughout the years to obtain needed funds

to purchase needed rescue equipment.

FEMA- Disaster Response Member (3 years), ( Area coordinator during hurricane Katrina )

( Team Leader during hurricane Ivan)

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