Customer Service Sales

Kelly P. Wilk

***** ********* ******* **, *****

Phone: 734-***-****

Email: ******@***.*****.***

EDUCATION September 2006-December 2010

Bachelor of Arts, Communications

University of Michigan-Dearborn, Dearborn, Michigan

• Specialization in Journalism

• GPA: 3.5 (Dean’s List Fall 2008)

EXPERIENCE

Intern June 2011-August 2011

InFrame Bride Magazine, Grand Rapids, Michigan

• Write feature stories

• Conduct interviews with several candidates

• Frequently communicate with the editor in an effective and professional manner

Intern September 2010-December 2010

Ambassador Magazine, Birmingham, Michigan

• Write feature stories

• Work closely with the editors in various assignments, including interviews and photo shoots

• Assist marketing/events planning with research and other projects

• Write fashion and lifestyle blogs for the magazine’s website

Intern May 2010-August 2010

Michigan Hockey, Farmington Hills, Michigan

• Attend hockey events and conduct interviews with directors, players and coaches

• Photograph highlighted events

• Write feature articles

• Assist editor in Internet research

EMPLOYMENT HISTORY

Receptionist October 2010-Present

Gillikin & Associates, CPA, Farmington Hills, Michigan

• Perform secretarial responsibilities

• Proofread and edit business financial statements and other tax documents

• Assemble tax files for several clients and companies

Sales Associate April 2009-April 2011

Charlotte Russe, Westland, Michigan

• Assist in customer service responsibilities

• Communicate with customers, management and other employees

• Utilize marketing techniques to increase sales among clients

Receptionist November 2007-September 2008

Cookie Cutters Haircuts for Kids, Canton, Michigan

• Contribute to company’s image by promoting and selling products

• Update and maintain customer records and other office files

• Communicate and interact with customers and management

Sales Associate August 2006-January 2007

Gymboree Corporation, Livonia, MI

• Provide assistance to customers

• Maintain and update store inventory

• Increase company sales by successfully promoting products

SKILLS/ACTIVITIES

• Working knowledge of MS Word, Excel, PowerPoint and Adobe

• Proficient in utilizing wide range of information resources using electronic, archival and library sources, and Internet

• Experienced in writing, editing and researching

Contact this candidate