Project Manager
Resume:
Carla Betzen-Cain
**** *********, *******, ***** *****
Senior Systems Health Care Analyst
EXPERIENCE & SKILL SUMMARY
Results Driven IT HealthCare: Team project Lead, Liaison for implementations, Upgrades, Access Services, Patient
Accounting
Specialize in Integrated/Unit Testing: Creating, coordinating, and documenting test plans/scenarios for Upgrades
and Hot Fixes
Regulatory HIPAA Compliance: Regulatory Compliance/HIPAA IT Liaison for Multi-Facility Health Care Systems
Requirements gathering/Gap Analysis: Experienced in clarifying business requirements, performing gap analysis
between goals and existing procedures/skill sets
Process Improvement: Designing process and system improvements to increase productivity, reduce error’s ensure
patient safety, and meet compliance requirements
Full Life Cycle Implementation: Experienced in all phases of Clinical and Financial implementation for Multi-
facility Health Care Systems
PROFESSIONAL EXPERIENCE
PROFESSIONAL
UT SOUTHWESTERN Hospitals & Clinics Dallas, TX
Senior Business Analyst-Decision August 2009-Present
• Responsible for planning, preparation, and delivery of data collected from all systems to support analysis and measurement
for the UT Financial and Clinical departments
• Team lead for support, projects, vendor patches and version releases
• Responsible for ensuring ongoing compliance, maintenance, and support to meet the UT Health Care system regulatory
requirements, CMS, Hipaa and EHIT
• Electronic Health Record projects implementations
• Analyze extracts & provides costing information necessary to maintain the Decision Support System
• Assists key system users in the efficient & effective use of the system
• Define requirements for ad-hoc analysis queries and dash boarding involving outcomes analysis, health service research
activities, testing various measurement approaches
SYNAPTICORE Consulting Virtual Office
Senior Application Consultant September 2006-January
2009
• Liaison for the user community and the Information Systems Department, and act as a subject matter expert to the
project team
• Coordinate system builds and revisions with Development Team to ensure requirements are present in system build
• Configure Eclipsys Sunrise Clinical Manager (SCM) to meet the customer requirements
• Review and test new system releases to ensure proper usage before turn over to end-users
• Provide direct support to end-user, ancillary departments, finance, and other staff that will be utilizing system during
implementation. (RAD, LAB, CARDIOLOGY, DIETARY)
Carla Betzen-Cain
8714 Arborside, Rowlett, Texas 75089
Senior Systems HealthCare Analyst
BAYLOR Health Care Dallas,
TX
Senior Systems Liaison November 1995-
2006
Clinical & Patient Accounting
• Providing all phases of support as SR. System analyst / liaison between Baylor Community/Regional Hospitals and IT
Department
• Project Leader for implementations, upgrades, Access Services, HL7 interfaces, and Vendor support
• Responsible for the analysis, planning, building, QA, implementation, training and support of Clinical and Patient
Accounting applications
• Implemented and supported ECLIPSYS SCM, ED MANAGER, AMPFM, Enterprise Master Person (EPI)
• Installation of ECLIPSYS ‘hot fixes’ and upgrades (release 4.0)
• Coordinate and assist in preparation of documentation of functional specifications, conversion specifications, interface
specifications, maintenance procedures, and all other project documentation
• Coordinator for Access services and Regulatory Compliance/HIPAA requirements for all Baylor facilities
KEANE /Community Health Computing (CHC)
Dallas, TX
Team Leader/Senior Support Analyst October 1992-November
1999
• Provide all phases of customer support for client hospitals
• Specializing in Access Services, Patient Accounting and Ancillary system support
• Support for orders/results, billing, collections, federal regulations and A/R management
• Responsible for development, design, testing and maintaining Production
• Clinical and Financial applications expert for Keane staff and clients
Parkland Memorial Hospital
Dallas, TX
Dallas County Hospital District May 1990 -
September 1992
IT Coordinator/Liaison to Access Services & Ancillary Departments
• Project Team leader for conversion/installation IBAX (HBOC) for all applications; ADT, Order Entry, Medical Records, Patient
Accounting, General Ledger
• All phases of project implementation including planning, evaluating, selecting, testing, and training
• Maintained project plans, schedules and issues lists
• Provided technical and analytical expertise and product knowledge for successful implementation and continued support
• Coordinate and assist in preparation of documentation of functional specifications, conversion specifications, interface
specifications, maintenance procedures and all other project documentation.
• Provide all phases of support as SR System Analyst/liaison between Access Services and ancillary department
EDUCATION
The University Of TEXAS of Austin Austin, Texas
Bachelor of Business Administration May 1981
REFERENCES
Available upon request
Contact this candidate