Customer Service Administrative Assistant

Beryl Tilgner

**** ****** ***. #*

West Milton OH 45383

419-***-**** ********@*****.***

Experience:

Sept 2010- August 2011 Paragon Management Group Louisville, KY

Customer Service/Accounts Payable

Utilized customer service technics to handle incoming calls from over 50

communities, designed and maintained the company's webpage, utilized

accounting principles for accounts payable in TOPS the HOA management

software. Matched invoices and set them up for payment, corresponded with

vendors and responded to inquiries. Resolved invoice discrepancies. Using

excellent grammar skills I edited and compiled newsletters for the 40 plus

communities.

July 2001- July 2010 The Way International New Knoxville, OH

Switchboard coordinator

I supervised a 24 seven 911 switchboard (68 line PBX), scheduling and

coordinating eight professional staff, I have communicated and corresponded

effectively with local, state, and international personnel. I monitored

alarms and handled customer service for the corporate headquarters of an

international nonprofit organization. I effectively overhauled and

maintained records management and protected confidentiality. Having

extensive public relations with many distractions and interruptions, I am

able to prioritize work and multitask. I taught and built good

communication skills, including motivating with imagination, teaching with

clarity, and practical positive phone skills with tact and a smile. I can

effectively identify the needs of the customer in a respectful, patient,

and understanding manner. I have tactful words when having to say no. I

actively used problem solving skills. I motivated team members with

training and new ways to look at procedures. I generated and compiled a

weekly newsletter for the corporate main office, including editing content

for grammatical errors, distributing it to 40 plus departments.

Education: Way College of Camp Gunnison Gunnison, CO

Associate degree in Theology (2001)

Eastern Oregon University LaGrande, OR

In progress-bachelors degree in Liberal Arts/minor in Business and minor in

Psychology (2015)

Additional Training:

Communications 6 credits Louisville, KY (June 2011)

Administrative assistant training 6 credits Louisville, KY (June 2011)

Customer Service Education - New Knoxville, OH (2001-2005)

Firefighter level VFF - Lima, OH (2002)

CDL Class B - Cincinnati, OH (1996)

Software: Excel, Quattro Pro, Word, WordPerfect, Access, PowerPoint,

Presentations, Outlook, and can quickly learn others.

Office Machines: IBM PC's, Macintosh, Photocopiers, fax machines, multi-

lined phones, mailer, multi-folding machine, radios and pagers.

Other Items to Note: I have actively cut costs and saved time because of

an eye for details. I have a consistent positive attitude with a strong

honest work ethic under pressured situations. I will improve office

efficiency, strengthening staff. I am professional, a quick learner, and

an honest hard working employee. I have written, revised, and helped

maintain many procedural manuals. I type 50-55 WPM

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