Customer Service Administrative Assistant
Resume:
Loreth Lopez
Executive Assistant
Springfield, VA 22150
***********@*****.***
(c) 571-***-****
EXPERIENCE SUMMARY:
Executive Assistant with over six years of administrative and customer
service experience. Extensive skills and knowledge of Government office
and military processes and procedures gained while working within the
Business Transformation Agency and the State Department. Currently holds a
security clearance. Bilingual (English and Spanish) and communicates
effectively in both languages, written and orally. Proficient in MS
Windows, Word, Excel, Outlook, and PowerPoint. Experience includes
maintaining calendars/appointment schedules, travel arrangements, DoD
correspondence, creating/maintaining filing systems and other office
management duties.
EMPLOYMENT:
Sawdey Solution Services, Inc., 2011 - Present
Business Transformation Agency (DoD)
Executive Assistant
Provides Executive Administrative support for the Director of
Warfighter Requirements at the Business Transformation Agency
Prepares and edits briefing materials, point papers, reports, meeting
minutes, and suspense's
Schedules international and domestic travel using the Defense Travel
System
Manages official files, documents, and records
Maintains schedules, calendars, and conference rooms for the Director
and staff
IPlus, Inc., 2009 - 2011
Foreign Service Institute (DoS)
Administrative Support II
. Entered enrollments into the Student Training Management System
. Provided administrative support to an assigned portfolio of courses
. Interacted with students and the various schools, providing good
customer service skills
. Updated and maintained class rosters and reconcile course closeouts
. Provided information and guidance to students on enrollment processes.
. Handled a variety of administrative duties, to include office
management and coordination of special projects
. Prepared requisitions and file documents according to established
office procedures
. Ensured Foreign Affairs Manuals and official guidelines and
instructions were updated
. Performed receptionist duties (including, answered telephone, screened
and referred non-routine calls to pertinent individual or staff
member)
. Drafted correspondence in accordance with normal business practices
Chenega Federal Systems, 2007 - 2009
HPCMO (DoD)
Administrative Assistant I
. Worked with staff to produce briefing books for meeting attendees, as
well as other materials distributed at meetings.
. Processed and track purchase orders
. Sent, received, and verified clearance information for staff and
visitors
. Prepared correspondence for Pentagon approval
. Onsite support for in-house meetings
. Greeted visitors, schedule meetings, and answer phones
. Operated a high call volume multi-line phone system
. Ordered office supplies for entire staff and maintain the bookkeeping
records
. Maintained the appearance of the reception area and conference rooms
. Sorted interoffice and incoming mail and distribute to appropriate
persons
. Updated company personnel directory
. Supported the staff and customers in scheduling the conference room to
avoid conflicts
. Travel arrangements
The Kane Company, 2006 - 2007
Administrative Assistant
. Data entry of monthly invoices provided by staff
. Answered main phone line and transferring call to appropriate person
. Assisted sales personnel with job input and job orders
. Updated and maintained terminal phone roster and contracts filing
system
. Ordered the office supplies and maintained the supply cabinet
. Dispatched personnel to job sites
General Dynamics, 2005 - 2006
Receptionist/Human Resources Assistant
. Maintained company directory
. Entered security information and filed in the designated secure
place
. Sorted and distributed mail to staff
. Scheduled conference room for clients meetings
. Assisted clients and visitors with requests
. Ordered office supplies and maintained appearance of conference
room
SECURITY CLEARANCE:
DoD Secret Clearance
EDUCATION:
Woodrow Wilson Adult School
General Education Diploma (2006)
SKILLS:
. Advanced skills in Microsoft Word, Excel, PowerPoint
. Bilingual (English and Spanish)
. Communicate effectively in both languages written and orally
. Ability to organize and focus on detail-oriented projects
. Work well under pressure and multiple tasks simultaneously
. Diplomatically resolved customer concerns on as needed basis
. Ability to meet deadlines while maintaining a high degree of
accuracy
. Work well independently and within a team
. Strong customer service and communications skills
. Use initiative and creativity to complete tasks
. Outstanding organizational skills
. Office Equipment experience with Video Teleconferencing equipment,
multi-line phones, fax and photocopier
REFERENCES :
Danielle Garvin
HR Generalist
Jeannie Liu
FSI - Program Analyst
Cloretta Pointer
Executive Assistant/Supervisor
Henry Diaz
OMI-Supervisor
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