Louisville, Kentucky ***** Phone 502-***-****
E-mail ******.*******@*********.*** Andrea Ralston
Objective To help the company achieve a positive relationship
with it's internal and external customers
Education
Graduate Butler High School 1979
Work experience [ October 1983 to September 11, 2001 Borden
Chemical Louisville, Kentucky 40216 ] Job Title
Plant Technician Company downsized Job was
terminated
May 28, 2002 to November 2010 Insight
Communications 4701 Commerce Crossings Louisville,
Kentucky 40229
Customer Service Supervisor for 6 years
Maintained Daily Attendance Records for 17 Reps
Monitored for Call Quality according to Company
Metrics
Team building
Data Entry
Word/Excel spread sheets
Coaching sessions weekly