Customer Service Manager

R yan Cabral

***** ******** ****, **** ****** CA, 92630

949-***-**** Cell

**************@*****.***

OBJECTIVE

Seeking a position as a sales agent/office manager with an organization where my background and

experience will make a significant contribution towards its future development and continued success.

SKILLS PROFILE

• Good customer relations background

• Good filing and organizational skills

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messages promptly

Able to learn from others and work under pressure

EMPLOYMENT HISTORY

Sales Manager 2006 2011

Pansat Direct, Downey, CA

• Duties included telephone sales and internet sales also resolving issues for customers and

tracking orders.

I would use the computer for inventory and for accounting matters.

•

I would also handle all calls and work with new vendors and customers.

•

I also handled the shipping and receiving of our products using the computer to print shipping labels

•

from the ups website.

• I also helped customers with technical support via the internet and via the phone.

Customer Service Manager 2001 2006

American Corrective counseling, San Clemente, CA

• Duties included calling on delinquent cases for victims and collecting funds for all the jurisdictions.

• Used the computer to monitor call center and to create status reports.

• Helped with problem calls and gave advice to new customer service employees.

• I worked side by side with new agents to increase productivity.

Customer Service/Order Entry 1999 2001

Cooper Vision, Irvine, CA

• Duties included answering a high volume of calls in a call center.

Talked with eye doctors and opticians to place orders for contact lenses via the computer and via the phone

I also helped customers locate lost orders and gave status updates on back orders.

EDUCATION

Diploma 1993

EL TORO HIGH SCHOOL, Lake Forest, CA

1996 1997 Computer Education Institute Laguna Hills, CA Studied computer repair and networking A+ certified.

Computer Skills Excel, Win/XP, Microsoft Word, Outlook, and Microsoft Office.

Contact this candidate