Manager Technical Support

JIMMY PERSAUD

***-** **** ******, ***** Park, NY, 11416

Cell 917-***-**** Home 718-***-****

Email: ************@*******.***

PROFILE

Motivated, Mature and Professional individual, with the ability to work

well with others.

Extremely hard working and dependable individual. Able to adapt quickly to

new environments and situations.

PROFESSIONAL EXPERIENCE

FRANKFURT KURNIT KLEIN & SELZ, NEW YORK Jan. 2007 -

Present

DESKTOP ENGINEER\NETWORK SUPPORT

Jan. 2001 - Aug. 2004

o Providing technical and troubleshooting support to over 110 users in a

Windows 7 & XP Professional desktop environment. Administer Active

Directory user accounts, groups, organizational units, system

profiles. Assist with management of Exchange 2003 and User email

accounts. Troubleshoot Citrix server side and client connections.

Support Blackberry Enterprise services, blackberry devices, iPhone,

iPAD and Windows Mobile devices. Management of VMware ESX servers.

o Support the following software on the network: Windows XP and Windows

7, Office 2003, Mimosa Email Archiving, Legal Applications: DM5

(Document Management System) Accutrac Records Management, Summation &

Case Map (Litigation Software), Workshare Compare, Rainmaker time

entry.

o Manage network backups and restores using Arcserve and Iron Mountain

LiveVault online backup. Administer Cisco IP Phones using Cisco Call

Manager. Create video and voice conferencing using Cisco MCU. Monitor

and filter email using Tumbleweed Spam Filter Device. Administer

Symantec Endpoint Server and clients. Maintain OMtool/Accuroute server

for centralized Digital faxing. Manage and maintain network printers,

multifunction copiers & network scanners.

o Perform server security audits, patches and updates using WSUS. Test

and rollout workstation images using Ghost Software. Using Dame Ware

to remotely connect to client workstations and troubleshoot helpdesk

calls. Provide off-hours and network maintenance support when

necessary. Manage relationships with vendors including contract

negotiations, service level agreements and product support.

o Work with IT Manager on various Network projects, upgrades and overall

maintenance and departmental operation. Current Projects: Upgrading

Office 2003 to Office 2007. Upgrading DM5 Legal 5.1 to 5.2. Configure

Citrix to support access from mobile devices such as iPhone, iPad,

smart phones and tablets. Upgrading Windows XP professional Desktops

to Windows 7. Migrating from Exchange 2003 to Exchange 2010.

OFFICE DEPOT CORPORATE, Delray Beach, FL Sept. 2004 - Dec. 2006

Network Support

Provide technical support to over 900 Office Depot Retail stores

across the United States and Canada.

Ensure all Computer & Network devices are operational in Windows 2000

and Windows XP environment.

Assist & Support field technicians during system upgrades, rollouts,

and special projects.

Utilize various network tools to troubleshoot access points, routers

and switches & POS system.

Install various software packages using Symantec Ghost Software.

Provide Network user account administration in a Windows 2000 Active

Directory environment.

Work with vendors and technical support staff to resolve various

network issues. Communicate effectively with employees, managers and

technical support team.

EDUCATION

COMPUTER CAREER CENTER, NEW YORK 1999 - 2000

CERTIFICATIONS: MCP, MCSE

BROOKLYN COLLEGE-CITY UNIVERSITY OF NEW YORK 1995 -

1997

REFERENCES AVAILABLE UPON REQUEST

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