Customer Service Manager

Frances E Mills

*** ********* ****

Montgomery, AL 36109

334-***-****

*******.*******@*******.***

EDUCATION: Auburn University Montgomery; Montgomery, AL

Bachelor of Science, Accounting

**/**01 - 12/2007

COMPUTER

SKILLS: QuickBooks, MS Word, MS Excel, MS Outlook, MS PowerPoint,

Deposit Scanner, OSI, Typing, 10-key

EMPLOYMENT: Channel 32 Montgomery, WNCF-TV; Montgomery, Alabama

05/2009 - 07/2011

Business Manager

. Solely responsible for accounting operations for both

WNCF and WBMM, as well as the Month End financial

reports for the corporate controller. Responsible for

Accounts Receivable and Accounts Payable for each

station. Process bi-weekly payroll, generate and

distribute two sets of monthly billings for each

station. Compose commission reports for Sales team and

construct monthly expense spreadsheets for each

department. Create, organize, and distribute budgets

for each department yearly. Meet deadlines in a timely

manner. Assist General Manager. Hire and supervision

of two employees. Reconcile and balance bank accounts

and petty cash. Research inquiries and discrepancies.

Employee of the Month for October 2009. Also

responsible for Human Resource files.

Palomar Insurance Corporation; Montgomery, Alabama

02/2008 - 05/2009

Accounts Payable

. Set up vendors; handle inquiries and discrepancies; code

and post invoices/statements to GL; pay vendors in a

timely manner; keep track of vendor expenses from month

to month; prepare necessary JEs and post to GL; handle

daily deposits and petty cash; compose and complete many

excel projects within given deadlines; keep track of

American Express and Platinum Plus charges for 18 cards;

responsible for Benefits spreadsheets and payments;

reimburse employees for incurred expenses; in charge of

FSA Medical reimbursements; prepare reports for year

end.

Colonial Bank; Montgomery, Alabama

04/2003 - 04/2005

Reconciliation/Data Entry

. Reconcile commercial and construction loan accounts for

Alabama, Florida, Georgia, Texas, and Nevada; data

entry; compose JEs to correct posting errors;

investigate inconsistencies and research outstanding

tickets; clarify inquiries to supervisor; meet

deadlines; prepare tickets with backup for auditors;

reconcile and balance Fed Account; perform month end

closings.

Walt Disney World; Orlando, Florida

05/2002 - 01/2003

"Merchantainer" - College Internship Program

. Manage cash; Stock and organize inventory; Work at

multiple locations; Deliver excellent customer service.

References Available Upon Request

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