Sales Customer Service
Resume:
Melissa Arrington
Knightdale, NC 27545
(**************@*****.***)
OBJECTIVE: To obtain a responsible position in a company where my experience,
accomplishments, and proficiency will allow me the opportunity for growth.
EDUCATION:
2010 B.A., Sociology North Carolina A&T State University
Greensboro, NC
ACCOMPLISHMENTS:
Alpha Kappa Delta National Sociology Honors Society 2009-2010
Dean’s List 2007-2010
EMPLOYMENT HISTORY:
2010-2011 Customer Service Sales Agent
ACS 2641 Sumner Blvd Raleigh, NC
Responded to telephone inquiries and complaints using standard scripts and procedures in both Sales and
Technical Support departments; Gathered information to research and resolve inquiries; Logged customer
calls; Communicated appropriate options for resolution in a timely manner; Informed customers about
services available and assessed customer needs; P erformed outbound courtesy calls for customer
satisfaction.
2009-2010 Sales Associate
Old Navy 4325 Glenwood Avenue Raleigh, NC
Assisted customers with completing their purchases on the sales floor; Worked fitting room as
attendant; Responsible for cleaning up fitting room after customers tried on clothes; Folded,
fixed and rearranged clothes to be put back on sales floor; Replaced price tags on clothes;
Assisted with end of day closing and opening procedures.
2008 Sales Associates
Wet Seal 410 Four Seasons Town Centre Greensboro, NC
Responsible for straightening and stocking accessories and clothing items; Assisted and greeted
customers; Assisted in running and cleaning fitting room; Ran register when needed; Assisted
with end of day closing procedures.
2008 Cashier
Wal-Mart 1725 New Hope Church Road Raleigh, NC
Worked cash register to receive and tender various types of payment options. Responsible for
helping and completing the customer’s purchases; Aided in helping to return unwanted items
from register area back to the sales floor.
2007 Sales Associate
Wal-Mart 4431 New Bern Avenue Raleigh, NC
Responsible for stocking, straightening, shelving and opening shipment containing toys and
accessories; Retrieved and returned unwanted items from the front of the store back to the Toy
Department; Assisted customers with finding items of their interest.
2004-2006 Sales Associate
Shoe Show Knightdale Boulevard Knightdale, NC
Worked the cash register and received all types of payment options; Assisted in bagging items
after purchases; Responsible for stocking and straightening shoes before and after inventory;
Cleaned up all areas of the store as a part of the day-to-day opening and closing procedures;
Measured children for their shoe sizes.
VOLUNTEER EXPERIENCE:
2010 Internship
Continuum Care Services Inc., Greensboro, NC
Job shadowed; Assisted in completing a study on self esteem among adolescents; Utilized SPSS
programs and Microsoft Office Excel to produce databases and analyses
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