Customer Service Insurance
Resume:
Kathleen M. Rogers
Milwaukee, WI 53221
Objective: To find a career opportunity that will allow me to utilize my
leadership skills, training skills, knowledge and offer the
opportunity to contribute to the continued success of a
healthcare organization.
Education: Michigan State University, College of Interdisciplinary Studies
in Social Science, East Lansing, Michigan. Bachelor of Science
in Health Studies with a Minor in Economics
December 2000
Experience: Aurora Health Care, Milwaukee, Wisconsin
November 2006 to Lead Cashier
Present ( Distribute and monitor daily work load to staff
( Assists Management with employee guidance and provides ongoing
feedback on performance
( Monitor and audit the work quality and analyze daily statistics of
the cashiers
( Responsible for training new staff and existing staff on procedures
( Work closely with all departments to ensure accurate deposits
( Responsible for accurate cash, check and credit card
transactions, cash deposits from all departments, and petty cash
( Balances cash funds and prepares cash account summaries
. Provide customer service through assisting patients with
billings questions and concerns regarding insurance
payment/denial
October 2004 to Hospital Collector/Financial Counselor
October 2006 . Collect past due balances from patients with payment in
full or monthly payment arrangements within Aurora guidelines
. Responsible for continued follow-up on all assigned accounts
until paid in full, or referred to an attorney or a 3rd party
collection agency
. Resolve problems with patients concerning billing and/or
balances by explaining the balances due
. Screens patient for possible eligibility for financial
assistance through Aurora Helping Hands Program
. Refer patients to CCCS to work on a repayment plan outside of
Aurora guidelines
. Review credit bureau references for assets available to
resolve balances due
Children's Hospital and Health Systems, Milwaukee, Wisconsin
June 2004 to ASR Representative
October 2004 . Complete registrations for all Radiology patients
. Schedule radiology tests
. Mail dictations and reminder letters to patients
Vail Valley Medical Center, Vail, Colorado
January 2001 to Insurance Verification/Financial Counseling
April 2004 . Verify benefits and complete required pre-certifications for
all surgical, observation and inpatient stays
. Complete individual patient registration for all hospital
services
. Audit insurance information for daily registrations
. Deposit and reconcile daily patient payments, dietary and
pharmacy deposits
. Assign and complete monthly audit of all employee bank bags
. Verify all days of a patients' stay have been authorized,
follow-up when required
Computer: Knowledgeable in the use and application of:
Receivables Medipac
HBO Winasap
IDX Whin
Lotus Notes Microsoft Word
Microsoft Excel Microsoft PowerPoint
Netscape/WWW E-Health
EPIC
References available upon request.
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