Customer Service Human Resources

Contact

Michael Jacobs Phone : 713-***-****

***** ******* ***** **.; Houston Texas 77059 e-mail :

*******@*********.***

Summary of Qualifications

* + years of professional experience gained through demanding positions as an intern at NASA’s Johnson Space

Center. Experience working with local and Federal government regulations, sensitive informa tion, and Privacy Act

material. High proficiency in Microsoft Office package including Excel, Word, Access, PowerPoint, and Outlook.

Experience with some Visual Basic and C++ programming code. Vast knowledge on automation equipment

including computers, copiers, fax machines, electronic scanners, and printers. Excellent verbal and communication,

multi-tasking, and customer service skills.

Objective

Seeking part or full time employment while continuing my education.

Education

2011 to Present University of Houston -- Currently pursuing Bachelors in Physics

San Jacinto College – Associates of Arts in Mathematics (May, 2011)

2009 to 2011

Work Experience

USRA – Career Exploration Program at Johnson Space Center

JSC Human Resources Office 2010-2011

Oversight of JSC retirement procedures

Coordinated and worked various Human Resources events

Assisted with customer service in the Office of the Director of Human Resources

Preparing the Agency Leadership Development Program Applications

2009-2010

Flight Crew Operations Office

Created and collaborated Orion cockpit design icons

Created and designed Orion cockpit display screens via Visual Basic Program

Assistance with Visual Basic programming research

2008-2009

JSC EVA Robotics and Crew Systems Operations

Construct ISS Module mock-up

Created building phone-jack blueprint

Organize and collaborate data for the EVA desk in the Mission Control Center

Oversight of automatic machines including copiers, fax machines, printers, and computers

Volunteer Experience

Houston Food Bank Habitat for Humanity

Summer mission trips to the homeless in San Church youth group leadership

Antonio, TX. Campaign for Houston governor

Awards

Career Exploration Program Honorable

Mention Award

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