Customer Service Manager
Resume:
***** *. **** ***. ***. *** shawnee, ks *****
913-***-**** ( **.*********.**@*****.***
Alex Gonzalez
SUMMARY OF QUALIFICATIONS
* I finished my EMT class through Kansas City Kansas Community
College which I attended from August 2009 to present day. I
am currently working on taking my National Registry which
after I will be EMT certified.
* CPR certified through American Heart Association
Work of experience
July 2010- Present ADT Security Services Kansas City,
MO
Customer Support/ Tech Support
. My duties and responsibilities as customer support
and tech support at ADT are to help customers with any
needs. Customers call in needing assistance with their
alarm systems, billing, creating service jobs, getting a
new alarm system, or trouble shooting.
December 2007- June 2010 US Bank Shawnee Mission,
KS
Teller
* My duties and responsibilities as a teller of US Bank are
to help the customer with any banking needs, back up
management when manager is out of the office, provide
memorable customer service, make sure everything was filed in
the proper place, answer a multi-line telephone, and help our
branch stay on top of our goals. Contact: Sabrina Brennan
January 2005- November 2007 Park Lanes Lenexa, KS
Porter/ Mechanic
* My duties and responsibilities as a porter and mechanic at
Park Lanes were to clean tables and floors, clean outside
the building, fix any lanes that broke down, keep the
lanes in good working condition, and provide good customer
service. Contact: Jason Johannes
education
August 2009- Present Kansas City Kansas Community College
Kansas City, KS
EMT Certification
* Trained in basic life support
* CPR certified through American Heart Association
August 2007- May 2009 Johnson County Community College
Overland Park, KS
Pre-Requisites
* I attended JCCC to take my general classes: Composition,
Composition II, Geometry, Trigonometry/Pre Calculus,
Psychology, Accounting I, US History, Humanities, Philosophy,
Physics
August 2003- May 2007 Bonner Springs High School
Bonner Springs, KS
* Graduated on the Honor Roll with a 3.5 GPA, member for the
National Honor Society
SKILLS
* Able to speak, read, and write fluently in Spanish and
English
* Proficient at 10 key
* Typing speed of 40 words per minute
* Knowledgeable of Microsoft products
REFERENCES
* Leopoldo Sanchez
* Brad Rider 913-***-****
Contact this candidate