Customer Service Sales
Resume:
Ada Hernandez
*********.*****@*****.***
OBJECTIVE
Obtain a position where my customer service experience, bilingual
abilities, computer and multi-task skills will be effectively utilized with
opportunities to expand my knowledge and advance.
EXPERIENCE
CoLours TV, Denver, Colorado
2010-2011
Executive Assistant
. Responding professionally to client inquiries by phone or in person;
greeting clients and visitors at entrance
. Distributing FedEx, UPS and mail to staff as well as faxing, filing
and copying
. Supporting CEO and staff with administrative tasks
. Sending programming certificates to National Cable Television
Cooperative every quarter
. Coordinating schedule and arranging day-to-day meetings for CEO as
well as planning and coordinating meetings, receptions, and activities
for CoLours TV
. Arranging travel for CEO
. Developing, managing and maintaining new filing system
. Routing phone and internet inquiries from vendors, clients and
subscribers to appropriate staff
. Updating contact information for vendors, producers, board members and
affiliates
El Defensor del Hispano, Denver, Colorado
2008-Present
Tax Preparer
. Prepared and filed forms for Individual Federal Income Tax, U.S.
Income Returns for S Corporations, U.S. Corporation Income Tax Returns
with accompanying schedules as well as State Income Tax returns
. Prepared state and city sales tax returns; Occupational Privilege tax
returns
. Prepared and filed form W-7 along with required notarized documents
for new clients
Castle, Meinhold & Stawiarski, Denver, Colorado
2007-2008
Continuance Specialist
. Completed foreclosure sales prep package
. Data Entry
. Compiled reports from database
. Extracted data from database into Excel formatting
. Printed off title and sales updates as required for foreclosure sales
. Researched order authorizing sales orders
. Preparation of materials to postpone foreclosure
Brooke Insurance, Littleton, Colorado
2007-2007
Receptionist
. Data Entry
. Updating client information
. Greeted clients upon arrival
. Scanned all requests for liability certificates into the system for
clients
. Recorded payments
Law Office of Stern Elkind and Curray, Denver, CO
2004-2007
Customer Service Coordinator/Receptionist
. Used INSZoom and Time Matters software for the following:
*Completed calendaring for attorneys
*Calendared client interviews and court dates
*Scheduled choice, labor certification, cornerstone,
consultation, and existing client appointments
. Prepared and sent appointment confirmation letters/emails/voicemails;
faxed, mailed or emailed copies of documents from old files to
previous clients
. Prepared files for choice, labor certification, and cornerstone
appointments; created physical files and organized documents in new
files
. Retrieved attorney requested and next day appointment files as well as
pending files for initial consultation appointments
. Used data entry skills to create pending client and existing client
files in INSZoom and Time Matters; updated client addresses in
INSZoom, Time Matters and TABS
. Created physical pending files as well as purging old pending files;
filed documents regarding open and closed matters in client files,
archived old files and ordered files from archives
. Collected initial consultation fees from in-office clients, mailed or
called in credit cards and sent receipts to client, stamped and
distributed fee agreements paid in person
. Distributed client drop-off documents to staff as well as FedEx, UPS
and DHL packages
. Completed and tracked long-term tickles from paralegals for H-1B and
other non-immigrant visas, Conditional Permanent Residence and
Naturalization
El Defensor del Hispano, Denver, CO
2002-2004
Receptionist
. Responded professionally to customer inquiries by phone or in person;
greeted customers at entrance
. Filed, faxed, copied, distributed mail
. Used bilingual skills to translate clients': complaints, concerns, and
inquiries to government agencies as well as letters from government
agencies; lease and mortgage letters
. Prepared correspondence such as; recommendations, support,
invitations, and employment letters, bills of sales, leases and
contracts, etc. using Microsoft Word.
. Used a combination of bilingual and computer skills to translate:
powers of attorney, birth, marriage, divorce, and death certificates,
leases, company contracts, and school diplomas.
KNOWLEDGE
Knowledge of administrative and clerical procedures and systems such as
word processing, managing files and records, designing forms, and other
office procedures and terminology. Knowledge of principals and processes
for providing customer and personal services. This includes needs
assessment, meeting quality standards for services and evaluation of
customer satisfaction.
SKILLS
Microsoft Office, INSZoom, Time Matters, Quickbooks Pro, Outlook, 10-key by
touch, Bilingual- English/Spanish, Accounts Payable, Accounts Receivable,
General Ledger, Payroll
EDUCATION
Centro de Bachillerato Tecnologico industrial y de servicios #104, High
School Diploma
Sombrerete, Mexico
Emily Griffith Opportunity School, Accounting Specialist
Denver, CO
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