Customer Service Manager
Resume:
Melody A. McCormick
Columbia City, IN 46725
***********@***.***
EXPERIENCE
At Your Service, Columbia City, IN April 2009-Present
Owner
Run errands, clean and organize homes and offices
Assists elderly clients with appointments, lawn February 2007-February
care etc. 2009
Sycamore Hills Golf Club, Fort Wayne, IN
Director of Food and Beverage
. Supervised over 50 employees, while providing assistance as needed to
maintain member needs
. Planned and implemented an annual budget of $1.3 million
. Analyzed member accounts, while maintaining proper inventory levels
. Ran daily and weekly staff meetings, relaying club expectations and
protocols
. Created, planned, and executed club hosted events for members, along
with those hosted by members
. Provided outstanding customer service to members of one of the Top 100
Golf Courses in America
Sycamore Hills Golf Club, Fort Wayne, IN
June 2001-January 2007
Director of Special Events
. Responsible for club house staffing and scheduling
. Supervised all clubhouse events and event staff
. Budgeted staff payroll
. Developed and implemented marketing strategies for member recruitment
and retention
. Provided assistance on the floor to staff when fulfilling members'
needs
Light House Keepers, Inc., Fort January 1999-May 2001
Wayne, IN
Owner
. Owned and managed a residential cleaning, organizing and personal
services company
Coldwell Banker Roth Wehrly, Fort February
Wayne, IN 1998-January 1999
Executive Office Assistant
. Maintained office housing over 50 realtors
. Communicated with potential and existing clients, while handling
logistics for realtors
. Responsible for all office faxes, copying and other office needs
Margaret S. Falls Law Office, Fort Wayne, IN
June 1995-January 1998
Office Manager/Legal Assistant
. Handled all clerical duties for successful law practice
Lincoln National Life, Fort Wayne, IN
January 1992-April 1995
Case Management Specialist
K&K Insurance Agency, Fort Wayne, IN March
1986-December 1991
Account Executive
ADDITIONAL
. Possess the tremendous personal and communication skills necessary for
the service industry
. Familiar with all applications of Microsoft Office, including Word,
PowerPoint and Excel
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