Sales Customer Service
Resume:
ShaRon Mills
*** **** ****** ******, ** ***** ********@*****.***
Seeking a position within a company where I am able to advance my skills.
SUMMARY OF QUALIFICATIONS
> Excellent knowledge of Process Safety Management systems
> Solid understanding of safety permitting processes
> In-depth knowledge of principles, theories and practices of Quality,
Health, Safety, Environmental
> Excellent verbal, collaboration, written and interpersonal
communication skills
> Good time management skill with ability to manage short deadlines
> Amazing ability to function as a member of various teams and manage
multiple projects simultaneously
> Exceptional record maintenance skills, with excellent ability to solve
problems.
> Remarkable ability to function with internal database systems with the
ability to gather, analyzes, compile and generate statistical data
reports.
> Immense ability to schedule appointments, maintain calendars, with
remarkable word processing and data entry skills with the excellent
ability to make administrative/procedural decisions and judgments
> Excellent computer skills with proficiency in MS Office Suite
PROFESSIONAL EXPERIENCE
Syngenta Flowers, Gilroy, CA
02/2010 - Present
HSE Assistant, ASI Temp
Responsible for the development, coordination, and implementation of health
and safety programs to assure that all safety programs comply with state
and local regulatory agency rules and regulations.
> Interpreted state and federal regulations and directives.
> Developed and implemented company safety and health policies and
procedures.
> Creation and development of company safety newsletter using Microsoft
Publisher
> Provided safety oversight to safety team.
> Plan, organize and lead monthly safety meetings, inspections and
audits.
> Developed, coordinated, and conducted safety and health training.
> Served as an audit team member and leader on division and corporate
audits.
> Authored various reports for corporate audiences.
> Developed Health Safety and Environmental SharePoint site.
> Developed and maintained online Material Safety Data Sheets (MSDS).
> Investigate, conduct and prepare all incident/accident, safety
observation and near miss statistics.
> Engage with all management and staff to make safety more productive
and effective.
> Support other department activities as necessary.
> Assisted facility with external vendors and partners.
> Skilled in calendaring, travel arrangements, special projects, events,
and office day-to-day activities.
Silicon Valley Foundation, Campbell, CA
09/2009 - 02/2010
Energy Specialist
> Sales Professional; responsible for evaluating homes and qualifying
low-income customers for installations of PG&E energy measure.
Responsibilities included but not limited to appointment scheduling,
calendaring, report generation, customer service and sales.
SMARS Ventures, Gilroy, CA
08/2007 - Present
Consultant / Owner
> Remote phone and desktop support for various customers, HW/SW
upgrades, installation, configuration, troubleshooting and diagnostic,
Data Recovery, system backup, MS Office application support. Virus
removal and protection, Website creation, customer services and sales.
TAC WORLDWIDE / EMC Corp. Santa Clara, CA
07/2008 - 11/2008
Field Client Support
> Remote, phone and desktop support of over 1000 users, HW/SW
diagnostic, upgrades, imaging, configuration, troubleshooting and
monitoring. Legato Networker, Peregrine Call Center, McAfee,
Blackberry, AD, Microsoft and various Oracle applications. Identified
and provided resolutions to a diverse range of complex technical
problem, software support and data recovery.
MANPOWER INC, San Jose, CA
09/1991 - 07/2007
Systems Administrator / Helpdesk Administrator
> Project Management for office remodels, moves, consolidations, system
upgrades and conversions:
V Managed project review and implement technology standards
company-wide, reducing redundancy and saving monies annually on
maintenance costs.
V Collaborate with senior management and sales teams on project
development, pre-sales meetings with clients, and definition of
enterprise architecture.
V Lead development of requirements, data models, and all
documentation throughout project lifecycles.
V Oversee development of support systems, encompassing management
reporting, payment approval, and accounting interfaces.
V Conducted research and negotiations with new vendor and
initiated a comprehensive issue tracking process (Track-It)
which improved communication and issue resolutions.
> Investigate new technologies, hardware and software packages to
improve system stability and systems administration procedures.
> Administration of Microsoft Exchange Server, front-end servers,
Outlook clients and Web mail, Nortel telephone system and Octel
Voicemail system.
> Management of the Microsoft Active Directory infrastructure and
services, Citrix, VPN, Novell NetWare access accounts, NT Print server
(assisted with the print server schematics for migration from Novell
print queue to Windows print server) print queues, and Honeywell
Security system (badge access, backup, and security monitoring),
McAfee Anti-virus updates: servers and clients
> Managed all aspects of Migration from NT Domain to Active Directory.
Education: University of Phoenix; AA Information Systems
Columbia Southern University; Current study: BS Information
Systems
Seminars: Project Management
Rules and Regulations of Workplace Safety and Cal/OSHA
Compliance
Professional Training and Certifications:
MCP ID# 1275978 - Microsoft Certified Professional
First Aid/CPR Certified
OSHA 30 Hours Training
Contact this candidate