Customer Service Manager
Resume:
Alexandria Grimes
**** ***** *** #*** *********, CA, 94550
**********@*****.***
SKILLS/ABILITIES
Operations Management
Run inventories, manage inventory controls and shrink
Prepare for opening/closing of store, maintain store appearance, organize
concessions and remove expired products
Handle technical and facility issues
Protect company assets and report any potential issues
Manage product receiving and ordering of store supplies
Organize and file paperwork and documentation
Manage store deposits, registers/tills and house funds
Maintain an average of 92 percent for Store Operational Audit compliance
Organize and participate on Environmental, Health and Safety and Risk
Management efforts
Control operations payroll budget and effectively manage staffing schedules
to accommodate store traffic
Monitor and execute issues regarding price management control
Human Resources
Manage hiring and on boarding process for local store including drug
testing, background checks and new hire orientation
Manage performance, promotions, training, lost prevention, terminations,
employee relations and scheduling for 20 plus associates
Coach partners to improve customer service and selling skills
Ensure store compliance with California Labor Laws
Execute and obtain compliance of company sponsored training programs
including Stop, Serve and Sell; Learning Management Systems (LMS); and
Customer Experience Index (CEI)
Complete time keeping and payroll activities on a weekly basis using
Kronos, make necessary adjustments and verify receipt of corporate payroll
Customer Relations
Handle customer collections
Resolve customer/guest concerns and issues
Greet customers upon entering the store and ensure all questions are
answered in a timely manner
Responsible for the safety and security of employees and customers
Communication
Provide store performance updates to district manager and point-of-contact
for corporate office inquiries regarding operational tasks or issues
On-call to assist Shift Leads
Post store and employee performance updates for the district
Conduct staff meetings
Administrative
Assists with events and conference room scheduling by calendaring through
Outlook
Supports Executive Office with various projects such as; creating contact
reference cards through Excel, mail merge for approx. 100 employees, and
inventory of credit cards worth more than $44,000
Provides a level of excellence to clients by routing 40-50 calls to their
proper destination in a timely manner
Serves as a point of contact for internal and external clients with
incoming/ outgoing packages, deposits, letter's of credit, foreign drafts
Front line liaison for concerns regarding deposit liability management and
employment verification
WORK HISTORY
February 2011 - Present
Workforce Logic at Silicon Valley
Bank
Administrative Assistant I, Santa August 2008 - December 2010
Clara, CA
The Sports Authority
Operations Manager, Union City, CA
March 2006 - August 2008
Hollywood Video
Store Director, Mountain View, CA
Jamba Juice October 2004 - May 2006
Shift Lead, Morgan Hill, CA
EDUCATION
Graduate June 2001
San Andreas High School, Hollister, CA
Associates Degree Pending
Las Positas, Livermore, CA
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