Customer Service Manager

Alvarez, Margarita

**** **** ***. **********, **. 91324

Cell: 818-***-****

Email: ***********@*****.***

Objective:

Seeking employment where my social skills and interaction with others will be further developed

and utilized to progress and grow within a company.

Education:

Grover Cleveland High School, Reseda, California

2005 – 2009

Pierce College, Woodland Hills, California

2009

Experience:

Baja Fresh Mexican Grill W. Los Angeles Office

Office Asst.

2007-2010

- Filing all paper work including new/old employee records, walk through logs, time cards, etc.

- Some Data Entry (Basic)

- Fax/Email important documents.

- Schedule major catering orders for restaraunt locations.

- Answering phone calls, making appointments, meeting set ups (meals, portfolios, room

designations, etc.).

- Process mandatory documents using Office such as health inspections, corporate inspections

and pay roll.

- Greeting all office staff and visitors as well as clients.

- Multitasking.

Baja Fresh Mexican Grill

Cashier/Utility

2007 – June 27, 2009

- Maintain dining areas clean.

- Provide excellent customer service.

- Operate computerized cash register system.

- Restock facilities (employee/customer restrooms, front desk, customer utilities, etc.)

Zano’s Pizza Kitchen

Cashier/Waitress

October 2009 – March 2009

- Provide one-on-one customer service (take orders).

- Bus tables.

- Maintain a clean and friendly environment for customers.

- Phone orders and fax orders.

Chipotle Mexican Grill

Cashier/Utility/Kitchen Manager in Training (KMIT)

March 26, 2010 – April 14, 2011

- Work at fast pace giving customers satisfaction and quality experience.

- Organize and constantly keep customer areas clean.

- Undergoing basic managerial skill performances.

United States Navy (USN)

E-3 Seaman AN - Airman

Medical Discharge in 2011

Child Care

2007 - Present

- Provide child care for families on weekends and/or school vacations.

Achievements:

- NJROTC Army Unit: 2006, 2007, 2008

- NJROTC Navy Unit: 2008, 1 semester

- Academic Honor Roll: 2002 – 2005

- High School Diploma 2009

- CHS JROTC 1ST All City Overall Back to Back Academic Achievement Award 2008

Volunteer Experience:

- K.Y.D.S for junior high (Northridge Middle School)

- Napa Elementary Christmas Toy Drive

- Can food drive for the less fortunate

- Read across America

- Sales Representative for DirecTv

- GLBT high school events

Interests/Activities:

- Soccer

- Drawing/Painting

- Skateboarding

- Peer to peer counseling

- Guitar

- Writting

Computer Skills:

- Proficient with Microsoft Word, Microsoft Excel, PowerPoint, Internet, and Windows Media

Player/Movie Maker.

References:

Name: Jesus V.

Title: Asst. Manager

Phone: 818-***-****

Company: Baja Fresh Mexican Grill

Name: Tomas C.

Title: Supervisor

Phone: 818-***-****

Company: Baja Fresh Mexican Grill

Name: Karina M.

Title: Shift Manager

Phone: 818-***-****

Company: Baja Fresh Mexican Grill

Contact this candidate