Customer Service Manager
Resume:
Anita Fredericks
***********@**********.***
PROFESSIONAL OBJECTIVE: Accounting & Customer Service Professional
Core Competencies and Proficiencies
Excel, Word, Quickbooks
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High level of organization
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Self motivated, mature and business savvy
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Leadership and management capable
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RELATIVE EXPERIENCE:
Bookkeeper & Office Manager 2007 – 2011
Beaconcast Media Companies, Inc., Roswell, GA
Provide accounting leadership and support for integrated publishing company
with annual revenue of $1M
• Perform all financial activities to include P&L statements and
management reports by month, quarter and year
• Complete vendor management including accounts payable, invoice
reconciliation and budget control.
• Complete monthly bank reconciliations, invoicing and collection on
overdue accounts
• Research and resolve billing and collections disputes
• Interact with external clients and vendors on a regular basis
Bookkeeper & Office Manager 2001 – 2006
Sales Consultants International, Inc., Roswell, GA
Provided accounting leadership and support for national sales training consulting
company with annual revenue of $3M
• Perform all financial activities to include P&L statements and
management reports by month, quarter and year
• Complete monthly bank reconciliations, invoicing and collection on
overdue accounts
• Managed contract fulfillment and travel for six full-time staff
• Research and resolve billing and collections disputes
• Interacted with external clients and vendors on a regular basis
Senior Underwriter 1998 - 2001
Reliance Insurance Company, Atlanta, GA
Accountable for new business development and increasing profit for the
commercial accounts division of the company
Generated new business and underwrote middle market accounts
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Grew assigned territory by 20% per year on average.
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Responsible for maintaining positive P and L on book of business
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Cultivated and maintained Agency relationships in order to increase
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production
Senior Underwriter
St. Paul Insurance Company, Atlanta, Ga. 1987-1998
Responsible for business development and maintaining a positive P and L for
middle market accounts in the southeast; promoted to Excess Casualty
underwriter for Southeast Division.
Successfully underwrote and developed new business in every state in the
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Southeast for middle market accounts.
Launched the company's monoline Excess Casualty Division for standard
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markets in the Southeast. Exceeded premium expectations in the first
year.
EDUCATION:
Bachelor of Business Degree: Finance (1985)
University of Delaware, Newark, DE
REFERENCES:
Available upon request
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