Customer Service Administrative Assistant

Vanessa M. Gibson

*** ********** **. #*

Erlanger, KY 41018

Phone: 859-***-****

E-mail: **********@*****.***

EDUCATION

Southwestern College Florence, KY

Associates of Criminal Justice Degree

Presidents List Award, Editor of CJ newsletter, GPA- 4.0

Member of: American Criminal Justice Association

Lambda Alpha Epsilon

SKILLS

Courses taken: Administrative Services, Customer

Family Law, contract law, legal Service, Asset Management,

research and writing, Court Inventory Control, Data Processing,

Systems, Criminology, Essentials

of Policing, Criminal Law, Data Entry, Billing, Procedural

Probation and Parole, Essentials implementation and documentation,

of Corrections, Interviewing and Project Management

Interrogation

Microsoft Office: AS/400 mainframe operations-

Word, Excel, Power Point, Access, warehouse management system and

Unix Reflection software

Publisher, and Outlook e-mail operations- warehouse control

Exchange service system

PROFESSIONAL EXPERIENCE

Kmart Retail Store

Erlanger, KY

Loss Prevention / Asset Protection Agent

To conduct daily shop visit

Conduct routine check on internal staff and apprehend thefts at retail shop

Ensure all security procedures and in place

Detained and questioned dishonest staff and shoplifters

Conduct investigation and support operations

Conduct Loss Prevention and Security and Fire and Safety checks

Homegoods Retail store

Florence, KY

Customer Service

Customer relations/satisfaction

Process merchandise returns and exchanges.

Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

Resolve customer complaints.

Stock shelves, markdowns and mark prices on shelves and items.

UPS-SCS Logistics Automotive industry Distribution Center

Hebron, KY

MH Coordinator/ IS Administrative Assistant

Multitasking to have the urgency to handle any situation we may have come

across.

Have gained the trust from my fellow co-workers for them to depend on me to

be able to assist them in getting things done accurately and know how to be

motivational to each individually.

Certified trainer and Coordinator of over eighty associates and four other

coordinators

Implemented training programs for six areas for hourly and management

personnel, while keeping organized and up to date files on each co-worker.

CHSP (safety) representative for three years

Taking attendance, assigning duties, scheduling breaks, start-up and

organized to start and end the shift safely and accurately.

Contact this candidate