Sales Manager

LOUANN WYNNE

*** *********** *****, ******** ****, VA 22655

Phone: 540-***-**** Email: **************@*****.***

Summary: Experienced professional who thrives in fast-paced environments that demand strong

organizational, technical and interpersonal skills. Confident, poised in interactions with individuals at all

levels. Ethical and committed to superior client service. Detail oriented, resourceful in assignments, energetic,

able to effectively multi-task is seeking long-term, full time career path. Capabilities Include:

Office Administration Client Development Events /Meetings/Trade Shows

Inside & Outside Sales Telemarketing Sponsorship Sales/Donations

Technical Abilities: Microsoft Office, Word, Outlook, Excel, PowerPoint, SalesPro, SalesNet, Opera,

Elite

Professional Experience

Guest Services/Client Development 2007-2010

Salon and Day Spa

• Provided exceptional customer service and appointment scheduling for salon and spa

• Responsible for inquiries, correspondence and client services documentation

• Managed client development, documentation, policy and procedures

• Managed front office functions, cash transactions, and any product/services inquiries

• Accomplishment: Instituted referral promotion increasing client base by 30%

Volunteer Coordinator 2008

Hurst Hospitality House/Valley Health

• Coordinator for physicians’ offices, discharge planners, social workers, medical staff

• Qualified patients and guests based on need and appropriateness of admissions policy

• Trained, recruited, scheduled and coordinated substantial volunteer staff

• Maintained privacy of verbal, written and computer based information and documentation

• Responsible for coverage and decisions impacting guest /patients issues and terms of stay

• Accomplishment: Secured first guest foundation contribution, acquired donor gifts and

sizable corporate in kind sponsorship. Recaptured volunteer base - recruited additional

volunteers

Account Manager 2007

• Intelitarget, Winchester, VA - Busines to business sales & telemarketing

Caretaker 2003-2006

• Medical claims & medical appointments/provided medical care, followed treatment plan

Event Planner/Operations Manager 2001-2003

Encore Special Events and Rentals

• Coordinated personnel, vendors, suppliers, exhibitors, and event operations

• Successfully planned and priced special events, weddings, meetings and meal functions

• Conducted site tours for guests - assessed needs and preferences within client account budget

• Advised on catering services, amenities, tents, linen, floral and table setting rentals and needs

• Accomplishment: Effectively managed team reaching event goals and customer

satisfaction

Office Coordinator 2000-2003

Dr. Kenneth Rosner, Clinical Psychologist

• Scheduled appointments, handled patient concerns

• Maintained charts, documented patient payments, set up payment plans

• Coded and tracked insurance claims – billing and collection of patient accounts

• Accomplishment: Performed accurately, interacted effectively in a supportive manner

Additional Professional Experience

Director of Marketing/Event Sponsorship Sales - Four day Regional Festival / 1500 volunteer base

Evaluated potential sponsor opportunities. Negotiated pricing and promotion of high value

sponsorship contracts. Coordinated volunteers and implemented agreements for all sponsored events

Shenandoah Apple Blossom Festival (2 years)

Accomplishment: Doubled quota expectation, Developed additional Festival Events

Director of Sales - 228 guest rooms, 8,000 ft. function space – Directed sales staff of five

Negotiated contracts, planned group meal functions, accommodations, AV, exhibitions and meetings

Historic Alexandria VA Old Town Holiday Inn (7 years)

Accomplishment: Property recipient of Torchbearer Award based on profit and services

National Accounts Manager - Solicited and generated new business and leads for corporate and

association group conventions for new hotel chain. Organized DC sales blitz for 48 properties

AIRCOA Hotels, Inns, Resorts, Washington, DC (2 years)

Accomplishment: One of two sales people successful in opening new National Sales Office

Education & Professional Development

• Virginia Suicide Prevention Summit Our Health, Inc.

• Crisis and Community Resource Training Series CONCERN Hotline

• Microsoft Office 2007 Coursework Workforce Solutions

• Excel Training Literacy Volunteers

• Human Resources for the Non-HR Manager Training Series VA Workforce-Our Health, Inc

• Community Impact Grant Review Training United Way,

Winchester

• Lord Fairfax Community College Middletown, VA

• Broward County Community College Fort Lauderdale, FL

• Northern Virginia Community College Alexandria, VA

• Lehigh Carbon County Community College Schnecksville, PA

Community Service & Volunteer Work

• The United Way Community Impact Grant Review Panel Panel Review Member

• Concern Hotline (community referral source and crisis hotline) Volunteer Listener

• Volunteer Manager’s Brown Bag – Our Health (Valley Health) Member

• Shenandoah Apple Blossom Festival (Volunteer Management) Volunteer/Fundraising

• Afternoon Tea – Garden Tour of Virginia Co-Chairperson

• Winchester Medical Center Golf Tournament Coordinator/Fundraising

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