Customer Service Manager

Danyelle O'Rourke

*** ******** ***** ****

Orange City, FL 32763

954-***-****

do'******@******.***

OBJECTIVE

To obtain a position in a growing organization with a career development

program that provides structure for employment growth in the field of

accounting and/or finance, that will enable me to use my strong

organizational skills, educational background, and ability to work well

with people.

PROFESSIONAL PROFILE

. Established interpersonal skills: supportive team player, motivated,

effective, and able to work independently

. Computer: Proficient in Oracle, Hyperion, SAP, PeopleSoft, Micro

Strategy, QuickBooks,

Microsoft Office: Word, Excel, Access, Outlook and PowerPoint

. Understand bottom-line priorities and the importance of customer

satisfaction

. Excellent work ethic, efficient, detail oriented, flexible and

adaptable

. Thrive in deadline-driven environments

. Avid learner of new skills and knowledge

. Strong customer service skills

PROFESSIONAL EXPERIENCE

Darden Restaurants, Orlando, FL

Research Specialist - Electronic Billing May 2011 - Present

. Research variances for electronic vendor accounts

. Utilize financial reporting tools to determine cause of outstanding

balances and establish resolutions - maintain an average of .05% for

outstanding balances

. Act as a liaison between Purchasing and vendors to communicate pricing

and other product issues, calculate and distribute price discrepancies

. Accurately evaluate and recommend solutions in a professional manner

to restaurant and finance management teams

. Communicate the relationship of invoices on AvT inventory and

reconcile

Darden Restaurants, Orlando, FL

Expense Report Specialist August 2010 - May 2011

. Audit expense reports for compliance with company policy accurately

and timely

. Interfaced with upper management to communicate proper policy and

procedures

. Maintain collection efforts for outstanding expense reports and

invalid charges

. Prepare journal entries to accrue month-end unprocessed expense

reports and any adjustments/corrections that are necessary

Southland Mechanical Inc., Orlando, FL

Assistant Financial Controller September 2009 -

August 2010

Bookkeeper/ Office Manager February 2007 -

August 2009

. Provide financial data analysis and reporting to determine company's

liability exposure and financial liquidity.

. Work with upper management to ensure financial accuracy and integrity

. Assist in the preparation of budgeting development, financial

forecasting and reporting

. Manage A/R and A/P accounts to ensure statement billings,

collectability, credit, profit margin projections and maintain

documents for audits of aging items

. Manage and process payroll, file state and federal quarterly reports

. Prepare financial statements, monthly journal entries, and general

ledger reconciliations

. Manage the preparation of month end closing processes

Miami Atlanta Air Freight, Inc., Doral, FL August 2004

- January 2007

Office Administrator . Bookkeeper

. Managed and oversaw administrative functions to ensure accuracy and

efficiency

. Staff recruitment, training and supervision

. Bookkeeping: recording journal entries, posting and maintaining the

ledger, preparing a trial balance, payroll, bank reconciliation,

accounts receivable collections, accounts payable and balanced all

accounts monthly

. Prepare operational reports and schedules to ensure efficiency

. Analyzed and organized office operations and procedures such as

information management/filing systems, requisition of supplies and

other clerical services.

. Maximized office productivity through proficient use of appropriate

software applications

. Managed internal staff relations

. Maintained a safe and secure working environment

EDUCATION

Bachelor of Science in Finance Graduated: December 2009

University of Central Florida

REFERENCES:

Available upon request

Contact this candidate