Customer Service Representative

* * * * * H E AT L E Y S T. H O U S T O N, T E X A S 7 7 0 8 8

( 713 ) 3 4 5 0 6 0 5 • C B K A R D @ YA H O O . C O M

CHERISHIA E. BROWN

C AREER FOCUS

I am an attentive, highly motivated, and trustworthy individual who has ambition to succeed in any given

circumstance. Although I have extensive experience in customer relations industry, I am very open minded and am

always up to a challenge in any given environment. I am seeking a position where I can advance and be skillful while

contributing my best to an employer.

SUMMARY OF SKILLS

Dependable

Team oriented

Microsoft Word

Microsoft Power point

Internet Research

Microsoft Excel

Hardworking

Communication Ability

Customer Satisfaction

WORK OF EXPERIENCE

Security Officer

Securitas Security Charleston, South Carolina

July 2009 to Present

Giving the best quality of customer care with numerous employees and visitors daily.

Enforce procedural rules and regulations.

Ensures the personnel safety of staff, visitor, and property.

Maintain logs and records of contractors entering and exiting site.

Guest Service Representative

Red Roof Inn Charleston, South Carolina

July 2008 to August 2009

Handle guest quality of customer care with numerous employees and visitors daily.

Greet and register incoming guests.

Maintain efficient and effective flow of information with guests and all departments.

Dispatcher

Houston Tran Star (Safe Clear)

February 2007 to June 2008

Working with Houston police officers assisting citizens with personal vehicles

Taking high volume of phone calls

Communicating with varies of tow truck drivers over the phone and radio

Typing vehicles reports into the computer.

Customer Service Representative

Budget Car and Truck Rental Houston, Texas

June 2004 to January 2007

Assist customers to the greatest extent according to the standards of Budget Car and Truck Rental.

Receive and make calls to the customers.

Type rental agreements for the vehicles and moving trucks that are being rented.

Perform some administrative duties as required.

EDUCATION

[August 2010 to Currently] [Lone Star College] [Houston, Texas]

[Accounting]

REFERENCES

Michael Henry, Agency Operator, Avis and Budget Group

5424 Hwy 6, Missouri City, TX. 77459 281-***-****

Sunetra Earnest, Assistant Principle, Fort Bend I. S. D.

15014 Sierra Sunset Dr. Houston, TX. 77396 281-***-****

Shaquitta Johnson, Pharmacists Intern, Walgreens

13423 Tara Oak Dr. Houston, TX. 77040 832-***-****

Contact this candidate