Management Customer Service

MARTIN-MORA, DANIEL

**** * ***** *** **** #*, PHOENIX, AZ, 85014; 602-***-****;

***********@******.*-****.***

Profile

Bilingual individual (English-Spanish) with 7+ years of international

exposure and solid education (MBA) looking for sales position to

leverage enterprise development, direct client service and

training/teaching experience.

Sold projects internally and externally applying analytical and

consulting skills.

Knowledge of both theoretical and practical aspects of project

management.

Transferred abilities in Strategic Planning, Financial Management and

Project Management.

Recognized for ability to quickly develop technical expertise and

social awareness.

Immediate relocation.

Professional Experience

Microenterprise Development Program Coordinator

November

2009 - Present

International Rescue Committee (IRC)

Phoenix, AZ

Global leader in humanitarian relief and post-conflict development

Helped create 35 businesses, strengthen 61 and generate 55 jobs in

FY10, exceeding objectives established by Office of Refugee

Resettlement.

Led business lending program and processed 45+ qualified loan

applications to date working closely with qualified loan applicants:

Prepared 45+ business plans and financial projections.

Presented and recommended for approval 45+ loan applications to

advisory committee; resulted in 100% approval rate.

Redesigned risk management process, interviewed prospective borrowers,

and assessed their ability to repay a loan.

Identified, initiated and managed strategic community partnerships

that increased quality loan client leads.

Developed training material and provided business management education

services targeted to clients (business owners.)

Established partnerships with both lending institutions to ensure

loans for clients and platforms linking minority business owners with

qualified mentors.

Ran statistical analysis on multiple variables and created reports

with findings and recommended actions for management.

Developed credit reporting capabilities for the organization: Obtained

credentials with credit bureau and installed module in loan-tracking

software for submitting credit data of loan clients.

Represented IRC at networking events, seminars, and conferences

presenting services and supported PR with client success stories.

Management Consultant and Microenterprise Program Advisor

2008 -2009

MBA Enterprise Corps - Fundaci n Sierra Madre (FSM) (client

organization) San

Marcos, Guatemala

Facilitated and led Strategic Planning process for FSM's Integrated

Community Development Program; resulted in multi-year (2009-2014)

Strategy Map and operational plan,.

Provided Strategic, Financial, and Project Management training at FSM

toward execution of Integrated Community Development Program in San

Marcos, Guatemala.

Advised and redesigned microenterprise development program:

Identified traits of micro-entrepreneurs as catalysts for community

development.

Persuaded FSM to allocate more resources to identifying and recruiting

high-impact micro-entrepreneurs, business management

training and access to capital.

Designed and facilitated Marketing Communications planning process.

Helped hire new employees and develop/improve new training programs,

policies, and operational processes.

International Business Development Associate

2002 -2004

American Cranberry Corporation (ACC) Espa a, S.L.

Madrid, Spain

Customized, along with R&D team, formulas and package specifications

to Spanish market for 7 product varieties.

Participated as interpreter in negotiations with Spanish supermarket

operators and trademark applications; resulted in ACC being the first

cranberry juice supplier in Spain and 15 trademarks.

Managed 100+ associates (Spanish and US-based) during the

establishment of new operations in Spain.

Tour Director (Part-Time)

2001 -2003

Tudela Tours (Los Angeles, USA)

Madrid, Spain

Organized comprehensive tours in Spain for 25+ clients (US travel

agencies.)

Identified Spanish segments not served by US travel agencies,

expanding operations into new markets.

Coordinated and supervised services of 50+ suppliers.

Shortened cash cycles with suppliers and customers; resulted in

stronger relationships.

Intern

Spring 2000

Present Thyme (Furniture & Apparel)

Roanoke, VA

Received training in logistics and customer service.

Education

Thunderbird School of Global Management

December 2005

MBA in International Management

Glendale, AZ

- Member of Management Consulting and Supply Chain Clubs

Staffordshire University

June 2003

Bachelor of Science: Business Administration

Staffordshire, England

Universidad Nacional de Educaci n a Distancia

October 1999

Bachelor of Science: Travel and Tourism

Madrid, Spain

Languages

Spanish (native)

English (fluent: 6+years living in English-speaking countries; ESL

certificate - highest level - Long Island University, NY.)

Portuguese (beginner)

French (beginner)

ADDITIONAL INFORMATION

Computer Skills: MS Office Suite, MS Project, Outlook, SQL.

Community work: Spanish tutor volunteer in the community (6+ years.)

http://www.linkedin.com/in/martinmora

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