Customer Service Administrative Assistant

SUMMARY

. *+ years working in the Children's Ministry birth to 5th grade with 3+

years as a preschool teacher.

. Dedicated Children's Ministry leader providing support in running a

successful children's ministry.

. Administrative Assistant offering phone and clerical support to all

office personnel.

PROFESSIONAL HISTORY

Community Church Memphis 2004 to present

Collierville TN

Children's Coordinator

Community Church Memphis

. Responsible for preparing lessons, materials and supplies for Sunday

morning for the children ages birth to 5th grade.

. Responsible for creating monthly schedules for volunteers for the

Children's Ministry.

. Responsible for providing materials and training to volunteers for their

roles as leaders.

. Responsible for assisting the Community Life Director with all Family

Life Church events.

. Responsible for providing administrative assistance to the Community Life

Directors.

Swift. 1996 to 2002

Memphis, Tennessee

Senior Accounts Billing Specialist

. Responsible for invoicing customers for freight charges based on their

contracted rates.

. Responsible for collection of payment for freight charges.

. Responsible for handling customer disputes by working directly with

the customer to resolve all billing issues.

. Responsible for provided support to the sales team in giving customer

services to assigned customer.

. Responsible for collecting payments on delinquent accounts by providing

fast and reliable service to my customers.

Senior Accounts Receivable Analyst

. Ensure Swift maintains goal DSO on accounts.

. Research and resolves data integrity issues preventing payment.

. Document and communicate with sales and upper management about

accounts that are not meeting payment obligations.

Detention Specialist

. Manage trailer detention process resulting in increased equipment

utilization and collectable revenue.

. To validate and approve power detention for billing.

. To collect detention revenue.

. Work with area Customer Service staff to increase trailer utilization

by monitoring equipment activity on a daily basis.

SKILLS AND INTERESTS

. Administrative/Communication: Typing 60 wpm, 10 key, Microsoft Excel &

Word, AS400. Great Communication and listening skills. Works well as

a team but also a self motivator who can work well under pressure.

Loves a challenge and learning new skills and always strives for

excellence.

Contact this candidate