Manager Quality Assurance

Rafael A. Olivares 214-***-****

**** ********** **., ***** *******, TX 75054 ***********@*****.***

Professional Profile

Visionary, passionate and extroverted food safety and quality

professional offering over 26 years of experience with an assertive,

compelling style that has proven to be inspirational and profitable.

Versatile, progressive, decisive, and innovative, translating objectives

into actionable plans, and providing decisive leadership to

multifunctional, cross cultural teams. Articulate and persuasive with

exceptional communication and writing skills, able to effectively relate

to every one on any level and drive change. Valued intercultural and

multitasking experience through work in the US, Canada, Latin America and

the Caribbean, as a recognized Auditor, Consultant, Trainer and Manager.

Revered by superiors, peers, subordinates and clientele for being highly

collaborative, interpersonal and for driving tangible positive results.

Outstanding managerial skills Problem Solver

Excellent communicator Recognized consultant, mentor and

Food Safety Expert (HACCP) educator

Food Laws and Regulations (CFR) and Goal oriented

International Standards (ISO, GFSI, Adept to organize, lead and

AIB, Silliker, NSF) motivate cross-functional and

Microbiology and physical/chemical multiple facilities' teams

Laboratory organization Bilingual: English and Spanish

Professional Accomplishments

Management / Operations

Corporate or in plant manager who's led transformation processes and

engagement at all levels to enable cultural changes and shifts in

paradigms to take organizations to develop and maintain effective food

safety and quality systems to improve company's overall performance,

including significant reductions in customer complaints, up to 50%; over

60% reduction of rework; increase in percentage Right-First-Time, to

reach RFT >99%; recalls prevention; reputable audit certifications; plant

readiness for audits.

Promoted from Quality Assurance Manager to Plant Manager after a few

months in the company due to the immediate impact on the organization's

transformation from an environment of associates' resistance to cooperate

to meet the business goals to an environment of commitment and team work.

The communication and involvement work to overcome resistance and gain

cooperation led to a 70% increase in production while reducing

operational costs in 10%.

Led the work to rectify an ongoing failure to meet the main customer

expectations. The leadership on this team work initiative allowed to

identify the deviation root cause and to undertake corrections to

preserve the business that accounted for more than 25% of the company

sales.

Successful management of staffs with direct report or dotted lines,

ranging from 1 to 29 associates.

Successful organization and implementation of laboratory works for

microbiological, physical and chemical analyses.

Successful management of budgets up to $600,000 per year

Training / Consulting

Over eight (8) years of experience as a full time consultant, auditor and

trainer who added significant profits to the company through contribution

in multiple roles.

Recognized as an outstanding food safety and quality auditor, consultant

and trainer who performed on site or regional work for multiple food

processing facilities, as an internal employee or contracted. Known for

the passion on the delivery of messages and impact on the participants,

driving meaningful positive changes.

Technical Assistance

Led a work to correct a significant microbiological food safety issue

shortly after taking the position. The quick response to pinpoint root

cause and to implement changes in the company procedures to prevent

reoccurrence prevented costly and possibly critical consequences to the

business.

Spearheaded a risky field initiative to eliminate raw milk adulteration

that would pose a high food safety risk to the consumers. The work was

highly recognized in the overall dairy industry in this South American

country.

Carried out an audit work at a co-packer location that led to identify

issues that resulted in an increase on finished product's output (dry

milk) per pound of raw milk used. The work led to the implementation of

changes that drove an increase of 28% yield.

Led the work to gain certifications under different standards. ISO-9002

at a plant in South America, and Global Food Safety Initiative (GFSI) at

seven (7) locations in the US. All plants became BRC certified.

Provided expertise and guidelines to rectify food safety and quality

programs directions at a corporate or plant levels to assure compliance

to laws and regulations to prevent possible liability issues.

Leader and participant on continuous improvement activities, using Lean

Manufacturing Tools and fast pace improvement results through Kaizen

events. Works brought significant cost reductions and process

improvements.

Work History

Quality Assurance and CSM Bakery Products NA May, 2010 - Current

Food Safety Manager Dallas, Texas

Corporate Quality Bimbo Bakeries USA (BBU) February, 2006 - May,

Assurance and Food Fort Worth, Texas 2010

Safety Compliance

Manager

Food Safety Auditor AIB International August, 1998 -

Manhattan, KS January, 2006

Quality Assurance Dairy Farmers of America, March, 1995 - August

Manager Goshen, IN 1998

Quality Assurance PROMABASA July, 1991 - January,

Manager Barinas - Venezuela 1995

Plant Manager

Corporate Quality ILAPECA May, 1988 - July, 1991

Control Coordinator Caracas, Venezuela

Quality Control Foremost Dairies September, 1985 - April,

Supervisor Shreveport, LA 1988

Education

Master of Science - Louisiana Tech University August, 1985

Life Sciences Ruston, LA

Bachelor of Science Louisiana Tech University May, 1984

Agriculture-Business Ruston, LA

Bachelor of Science Louisiana Tech University August, 1983

Agronomy Ruston, LA

Certifications and Memberships

. International HACCP Alliance - Accredited HACCP course provider, since

2001

. American Society for Quality (ASQ) - Certified HACCP Auditor (CHA), since

2007

. AIB International - Food Defense Coordinator, since 2008

. Senior member of the American Society for Quality (ASQ); since 2006

. Member of the International Association for Food Protection (IAFP), since

2009

. ISO-22000: 2005 - Internal Auditor

. BRC - Internal Auditor, 2010

. North Carolina State University - Better Processing School (acidified

foods), 2010

. Currently working on certification on Six Sigma (Green Belt)

Professional Accomplishments ... continued

Work History ... continued

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