Customer Service Project

Shandila Y. Collins

**** ********* ******

Reston, Virginia 20190

Email: abgw29@r.postjobfree.com

Mobile: 571-***-****

Work: 703-***-****

CORE COMPETENCIES

Prioritizing Project Schedules & Timelines Corporate Travel &

International Event Planning

International Volunteer Experience Strong

organizational skills

Outstanding Customer Service & Satisfaction Manage Workload with

Company Expectations

Research Issues & Streamline Processes Resourceful & Innovative

Problem Solver

Self Motivated / Self Directed / Team Player Create

Reports/Presentations

Able to live and work within a multi-cultural Environment

Sensitive to cultural and gender issues

Strong administrative skills

EDUCATION

University of Edinburgh, Edinburgh, Scotland

Candidate for MSc, African International Development, Expected October 2011

George Mason University, Fairfax, Virginia

Bachelor of Arts, Global Affairs, Concentration on African Development

NIRE Career Institute, Vienna, Virginia

Paralegal Certificate

RELEVANT EXPERIENCE

Project / Program Management

. Handled multiple projects and managed conflicting priorities

. Directed work flow and coordinated project teams to meet critical

deadlines

. Maintained positive client relationships for the attorneys by

providing regular reports on project status

. Gathered client intake information via interview and needs assessment

in order to detect any possible conflicts of interest and determine

appropriate path to success

. Assigned to pro-bono project team, supporting successful adoption

litigation for disadvantaged clients

. Enabled team to handle life-changing cases efficiently and effectively

by contributing to growing library of forms and research materials

. Managed day-to-day contact for clients; known for providing

consistently positive customer experience

Research & Administrative

. Provided complex and specialized research and administrative support

to Partners and Associates

. Prepared documents to support project owners which may include

transcribing from dictation, drafts, handwritten notes or oral

instructions, redlining and proofreading end product

. Maintained attorney calendar, including scheduling and coordinating

internal and external meetings

. Prepared new business forms for new and existing clients, conflict

sheets and engagement letters

. Performed general administrative work for attorneys and paralegals,

including handling telephone inquiries, document reproduction and

expense reports

. Streamlined system to effectively manage case files for major cases

resulting in immediate access to important documents and better

service to clients

. Comprehensive legal research skills including exceptional fact

gathering and information retrieval

Legal

. Accurately prepared and filed legal documents with various courts and

government agencies

. Completed document processing and correspondence assignments

accurately within legally required timeframes

. Prepared a variety of legal pleadings, forms, and court filings, and

organized and maintained client files

Accounting

. Prepared expense reports, check requests, travel reimbursements, etc.

in accordance with accounting guidelines

. Effectively managed client billing, reviewed billing summary reports,

handled billing inquiries and followed up with staff to resolve issues

CAREER HISTORY

COOLEY GODWARD KRONISH LLP, Washington, D.C. June 2011-

Present

Legal Assistant -Law Firm

COOLEY GODWARD KRONISH LLP, Reston, Virginia 2008 - July

2010

Legal Assistant - Law Firm

PAUL, HASTINGS, JANOFSKY, AND WALKER, LLC, Washington, DC 1998 -

2008

Legal Assistant - International Law Firm

VOLUNTEER EXPERIENCE & GLOBAL AFFILIATIONS

Extensive personal and humanitarian travel throughout Europe and Africa has

provided me:

. Extensive geographical knowledge of Europe and Africa

. Ability to engage and interact with people from different

cultures/backgrounds

. Gain firsthand understanding of life in conflict zones and developing

nations

Mathare Family Hope Center, Nairobi, Kenya

December 2007 - January 2008

. Assisted in coordinating humanitarian relief to Kenyans affected by

election violence

Guscu Center, Gulu, Uganda November 2005

. Arranged transportation and accommodation in Uganda for 5 day

volunteer experience

. Assisted humanitarian crisis victims at center for Ugandan child

mothers and soldiers

Amnesty International, Washington, DC 2000 - 2010

Member - Northern Virginia/Washington DC Chapter

. Coordinate Amnesty International booth presence at several festivals

each year to increase AI's presence and membership in the Northern

Virginia area

Society for International Development, Washington, DC 2009 -

present

Member - Washington, DC Chapter

University of Edinburgh, Edinburgh, UK January 2011

- present

Class Representative - Emerging Entrepreneurship in Africa

. Attend University-sponsored meetings

. Represent student views to course organizer and University personnel

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