Customer Service Sales
Resume:
Nizar Fentas
*** ***** **. *** ** Key West, FL **040
646-***-**** *********@*****.***
OBJECTIVE:
To secure a position in a progressive and dynamic company who's dedication to
hard work and quality will be mutually benefited from my years of management
and customer service experience. To grow as a team player and take each
challenge to the highest level of customer satisfaction through dedication,
knowledge, and customer resolution.
CAREER HIGHLIGHTS:
Twenty-two years of management experience
Customer service and sales
Inventory and quality control
Knowledge of all facets of retail business
Staff training
PROFFESIONAL EXPERIENCE:
Sept 2007 - May 2011
Office Depot, Marathon FL
Assistant Store Manager
Manage a staff of twelve
Opening and closing of establishment
Accountable for overall store performance
Customer service and sales
Driving sales and execution
Special order execution
Inventory control
Merchandising and display maintenance
Time management
Delegation of daily duties
Customer and staff resolutions
Staff training
Cash Management - register audits, daily deposits,
Daily and hourly sales
Software Expertise: MS Outlook, Word, Paint
Computer Troubleshooting
OS expertise: Windows XP, Vista, 7, Mac OSX
Open customer credit accounts
The Home Depot, Key West, FL
Feb 2006 - Sept 2007
Department Manager: Kitchen, Bath & Appliance
Manage a staff of fourteen
Customer service and sales
Driving sales and execution
Stock and special order execution
Inventory control
Merchandising and display maintenance
Time management
Delegation of daily departmental duties
Customer and staff resolutions
Staff training
Lift truck operation and supervision
Staff introductory and annual reviews
Purchase order creation and review
Hazmat clean up and disposal
Open customer credit accounts
The Margaritaville Store, Key West, FL
Nov 2004 - Feb 2006
Sales Associate
Customer service and sales
Merchandising and stock
Cashier
Toys From The Attic, White Plains, NY
Nov 2001 - Oct 2004
Store Manager
Opening and closing of establishment
Management of sales, repair, and shipping staff
Customer service and sales
Inventory control and purchasing
Purchase order creation and control
Intake and distribution of new merchandise
Product appraisal and evaluation
Email and website maintenance
Data entry
Staff Training
Minor instrument repair
Merchandising and stock
Created and maintained store displays
Cashier
Northern Guitars, Queens, NY
Jun 2000 - Nov 2001
Store Manager
Opening and closing of establishment
Managed, trained, and scheduled staff
Customer service and sales
Inventory control and purchasing
Shipping and receiving
Intake and distribution of new merchandise
Minor instrument repair
Merchandising and stock
Created and maintained store displays
Cashier
Sam Ash Music, White Plains, NY
1997 - 2000
Sales Associate
Customer service
Product demonstration
Merchandising and stock
Created and maintained store displays
Trained new staff
Opened customer credit accounts
Cosgrove Aircraft Service, White Plains, NY
1996 - 1997 1997 - 2000
Warehouse Clerk / Delivery Driver
Intake and distribution of new merchandise
Customer service
Inventory and quality control
Forklift operation
Shipping, receiving, and handling of hazardous chemicals
Deliveries to aircraft hangers
Orthorite Inc., New Rochelle, NY
1993 - 1996
Shipping Manager
Customer service
Phone orders
Completion and processing of prescription orders
Quality control
Tri-state delivery of completed orders
Ship and track orders via UPS, Airborne Express and private delivery services
Interstate Parking, Scarsdale, NY
1989 - 1993
Valet Crew Manager
Responsible for valet crew, 6-30 employees
Customer and event services for various country club and meeting hall
facilities
Customer service with owners of private home functions
Resolution processes for accident occurrence
EDUCATION:
Mamaroneck High School, Mamaroneck, NY: Diploma 1991
City University of NY, Hunter College: Course work 1992
State University of NY, Purchase College: Course work 1993
References available upon request
Contact this candidate