Customer Service Sales
Resume:
Williamsport, MD *****
e-mail:
********@*****.***
Cell: 240-***-****
W. Dianne Teach
Objective I am seeking a position with a company that will allow me to
utilize my customer service skills, sales and marketing,
interpersonal, verbal, and written communication skills to
grow professionally.
Qualifications Proven success in banking and in new home sales and
various customer service roles. Over 30 years of building
relationships through professional and high level customer
service. Leadership and management experience. Excellent
written and verbal communication skills. Technical
knowledge of Outlook, Word, some Excel. Obtained NAHB's
CSP, MCSP designations and completed IRM I, II, III, IV.
Professional History
07/09 to 05/11 Comerica Bank
Phoenix, AZ 85016
Marlene Van Leeuwen, Manager 602-
297-8450
Bridget Cooney, District Manager
I took deposits, cashed checks, made withdrawals, made
loan payments, cashiers checks, cash advances, and closed
accountts, balanced ATM After accepting the position of
Customer Service Representative, I was able to put a number
of my sales and marketing skills to work. As a smaller
bank, we put a lot of emphasis on business banking, and I
played a large role in calling, setting up appointments,
going on appointments, and doing the follow up with these
consumers. We were very successful, and were able to
accomplish our business and consumer account goals, as well
as taking great pride in the customer service roles we each
established. We were rewarded for our efforts,
individually and as a team.
8/08 to 03/09 Carey International
Frederick, MD
Beth Brown, Supervisor 717-***-****
I was able to utilize my customer service and communication
skills as a reservation specialist for one of the largest
ground transportation fleets in the US and abroad. I
enjoyed getting in on the ground floor, to see exactly how
Carey and its many employees go about their daily duties.
8/02 to 4/08 Bozzuto Homes
Tricia Mancuso, Regional Sales Mgr.
Clarksburg, MD and Derwood, MD
New Home Sales Manager - Responsibilities
. Selling new homes through excellent customer service
using the Bozzuto Home Buying Experience Program.
. Responsible for representing the buyer throughout the
home buying process: initial contact and all follow-up;
writing and presenting contracts; handling objections
and other issues; interpreting blue prints; explaining
the construction process and products to buyers; closing
home sales; attending design center meetings for
structural and finish selections; scheduling buyers for
numerous events after the sale; and insuring customer
satisfaction after the sale is complete.
. Brought all complaints and concerns of new buyers to the
attention of Bozzuto Homes, and I became the liaison
with the homeowners association and the management
company
New Home Sales Manager - Results
. Consistently received high customer satisfaction survey
scores
. Achieved sales goals
. Sold town homes and condominiums in a new development
. Successfully sold units from trailer prior to breaking
ground
. Trained new employees
. Continually promoted to jobs with increased
responsibility
5/01 to 8/02 Advantage Homes
Matthew Sitler, Sales Mgr. 301-502-
8201
Clarksburg, MD
Associate Sales Representative in Germantown & Urbana, MD
. Greet potential customers with warmth and knowledge of
single-family estate homes, neo-traditional homes, and
town homes.
. Develop phone-marketing skills and assist numerous
buyers with their design center appointments.
10/93 to 4/00 Drs. Toothman & Barra
Ann Jeffrey, Office Mgr. 301-791-
1989
Hagerstown, MD & Chambersburg, PA
Front Desk/Receptionist
. Manage appointments of an orthodontic office that saw
approximately 80-100 patients per day
. Kept accurate daily, weekly and monthly logs, month and
year end reports, and patient summaries.
. Used Windows 95 and Word Perfect 5.1, as well as the
most common office equipment.
5/90 to 10/93 F & M Bank
Melodie Davis, Manager 301-***-****
Hagerstown, MD 21740
Customer Service Representative
Greet customers with warmth and concern
Took deposits, withdrawals, account closures, cash
advances, travelers checks, cashiers checks and money
orders - with accuracy and in a timely manner
Present any products that would help to serve their needs
more efficiently
Always had a positive attitude
Education Sherwood High School - College Preparatory - Academic
Diploma, graduated.
Patricia Stevens Business and Merchandising School -
Graduated.
Hagerstown Junior College - Office Technology, completed.
WordPerfect 5.1, and Applications in Word Processing,
completed.
Sales Training - FISH, Will Nowell - Value Match Selling,
Bob Schultz - New Home Specialist, Management Training,
Comparative Market Analysis - extensive 2 month training,
Customer Service Training through Carey International and
Comerica Bank
References Available Upon Request
Contact this candidate