Sales Customer Service
Resume:
Margarette Mitchell
Cedar Hill, Texas 75104
**********@******.***
PROFILE
Hard-working experienced go getter who would be an asset to any company. I have over 20 years of customer service skills as well as 6 years of
entrepreneur experience, including 6 years of cold calling and sales experience within the staffing industry. I believe in taking the initiative to
complete any project that is assigned.
WORK HISTORY
Express Employment Professionals
Senior Staffing Consultant/Recruiter
06/2010-03/2011
Career professional with ability to acquire and secure skilled candidates in job regards. Responsibilities have included I-9s, criminal background
checks, drug testing, negotiation, managing employee disputes and exit interviews. Ability to work in a fast pace environment easily.
Managed and maintained an extreme high-level of activity to fill all job orders with urgency. Generated and expanded business opportunities with
new and existing accounts holders.
Recruited employees for an array of available jobs and stayed consistent to daily operations of Employment Verification procedures. Ensured that
high client satisfaction levels were met and employee retention associated. Increased the office team effectiveness by affirming communication is the
key.
Brink’s Home Security
12/2008 - 06/2010
Security Sales Specialist
Responsible for the sales and scheduling of both residential and commercial security systems throughout the United States and Canada using
established procedures. Made recommendations of products and services offered by the company.
Security Recovery Specialist
Promoted from Security Sales Specialist to Sales Recovery Specialist after exhibiting tremendous customer recapture measures, taking a Pilot
Program to greater heights by providing company sales statistics to company officers of leading frontrunners displaying data that showed the value
of having a sales recovery division, making the forecast a mainstay within the sales department.
Called 300 prospects per month that had cancelled their installation, regained their belief in the company and benefit of having security and the
service provided them.
Ideal Temporaries
Staffing Agency President (HR Director & Recruiter)
September 2003-October 2008
Cedar Hill, Texas 75104
Started Ideal Temporaries Staffing Agency September 2003. Responsibilities included finding clients through sales & marketing strategies.
Responsible for interviewing potential candidates, processing weekly payroll, processing accounts payable and accounts receivable weekly
transactions.
Communicating effectively with clients, potential clients, and building solid foundations. Processing new hires and providing continuous customer
care and clients interaction in the field. Conducted testing and background checks for all potential Ideal candidates.
Successfully managed and retained highly-skilled consultants by building strong relationships on a regular basis.
Ability to think strategically and ability to apply problem solving above the common sense approach, excellent planning skills.
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Utilized all available avenues when tracking candidates, workflow, and screening information.
Maintained excellent employee relationships and ability to retain client confidential information
Chase Bank
Senior Adjustments Workflow Coordinator
March 1999-April 2003
Arlington, Texas
Responsible for overseeing commercial and residential accounts, confirming all discrepancies were addressed and resolved in a timely manner.
Met the challenge of balancing high dollar accounts totaling over 20 million dollars and ensured accounts assigned were balanced in a
time -sensitive manner.
Check Processing Workflow Coordinator
April 1987-March 1999
Chase Bank
Dallas, Texas
Responsible for processing checks in the early stages, making sure that they went through all the proper channels of check processing.
Accountable for balancing customer accounts by end of day deadline. Communication with select customers regarding checking accounts flagged
with discrepancies.
Education
Cedar Valley College
Certificate of Business (Fast Track)
Oct 2003 - Jan 2004
Cedar Valley College
Cedar Hill, Texas
Entrepreneur business concepts for evaluating planned startups. Aided tools to refine business ventures, access capital and the resources needed
throughout the entrepreneurial journey.
Business and Management Magnet School
High School Diploma
Aug 1982 - May 1985
Business and Management Magnet School
Dallas, Texas
Studied academic courses which also included business courses provided as well.
SKILLS
Typing, Code Calling, Sales, Working various internet job boards, Computer literate in Excel, Word,
Access, Quick Books, PowerPoint, Basic Accounting Skills, Outlook, Very strong data entry skills. (17,000 keystrokes)
A/P, A/R, Payroll, Recruiting.
REFERENCES
Available upon request
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