Manager Customer Service

Katherine Yeater

* ***** *****, ***. *-C

Baltimore, MD 21237

304-***-****

***************@*****.***

Education

Community College of Baltimore County-September, 2008-present,

. Pursuing an Associate of Applied Science (A.A.S.) Degree in Accounting

& CPA license

. Current Cumulative GPA: 4.0

. Projected Graduation Date: May, 2012

. Courses Completed/In-progress:

. Principles of Accounting I & II

. Management

. Business Law

. Macro & Micro Economics

. Tax Accounting

. Computerized Accounting (QuickBooks)

. Statistics

. Intermediate Accounting I & II

. Cost Accounting

. Advanced Accounting I

West Virginia University-August, 1996-May, 2000

. Bachelor of Fine Arts in Theatre/Acting

. Cumulative GPA: 4.0, Student Marshal, Summa Cum Laude, Three-year Full-

tuition Scholarship Recipient

Wheeling Jesuit University-August, 1994-May, 1996

. Pre-veterinary Medicine

. Transferred

John Marshall High School-September, 1991-May, 1994

. Graduated in the top 2% of class out of 410 students

. College Prep

Professional Experience

Inventory Manager / Pharmacy Technician / Veterinary Technician /

Receptionist

Timonium Animal Hospital (July, 2007-present) salary $28,500

1626 York Road, Lutherville, MD, 21093, Catherine Kelly-Office Manager, 410-

252-8820

Veterinary Technician / Inventory Manager

North Laurel Animal Hospital (February, 2005-July, 2007) salary $22,000

9105-P All Saints Road, Laurel, MD 20723, Bob Cohn, D.V.M., 301-***-****

Production Technician

WTOV-Channel 9 (January, 2003-February, 2005) salary $21,000

P.O. Box 9999, Steubenville, OH, 43952, Mike Seachman-Mgr., 740-***-****

Technical Director/Engineer

WTRF-Channel 7 (December, 2000-October, 2003) salary $18,000

96 16th Street, Wheeling, WV, 26003, Karen Kafton-Mgr., 304-***-****

Skills/Strengths

Inventory Manager

. Inventory Management (AAHA Course-Certificate)

. Tracking and rotating stock

. Purchase orders

. Problem solving

. Adding new products to DVMax & Infinity

. Ordering all hospital items

. Organizing monthly inventory checks

. Organizing stock

. DVMax Veterinary Software

. Infinity Veterinary Software

. Communicating issues from customers to the employees and vice versa

. Communication with vendors

. Cost/benefit analysis

. Price negotiation

. Setting prices

Reception

. Customer Service

. Distributing medication

. Checking in/out clients

. Answering telephones

Veterinary Technician

. Logging and handling controlled substances

. Pharmacy and Flavor-X compounding

. Assisting clients, doctor with patients, groomers, surgery, euthanasia

. Puppy and kitten education

. Patient preparation

. Phlebotomy

. X-rays and PennHip x-rays

. Dental cleaning

. Ear Flushing

. Nail trims

. Laboratory Procedures-processing blood (Idexx-CBC, Vet Test, Vet Lyte,

Catalyst, Snapshot, APTT test-whole blood coagulation), reading fecal

floats, Chemstrip urinalysis Centrifugation, ear cytology, autoclave

and gas sterilizer

. Starting, removing, and monitoring IV's

. Intubating/Extubating

. Monitoring blood pressure, heart rate, oxygen saturation, and EKG

. Surgery-Ovario-vaginal hysterectomy, neuter, cystotomy, splenectomy,

eye removal, biopsy, cruciate repair, patellar luxation, mandibular

reconstruction, exploratory

. Feeding and medicating animals

. Cleaning cages, runs, rugs, pet dishes, etc.

. General care of kennel area

. Bathing, brushing, and walking animals

Stage Manager

. Supervised all aspects of a play production

. Trained Assistant Stage Managers

. Dealt accordingly with all problems associated with a production

. Organized director's notes

. Called lighting and sound cues for production

. Gave line notes to actors

Television

. Master Control operator

. Trouble-shooter for programming

. Studio camera operator

. Video switcher for 5, 6, and 11 p.m. newscasts

. Audio board operator for newscasts

. Edit commercials and news

. Tune in satellite feeds

. Tuned in live remotes

. Tape operator

. Dubbed commercials

. Voice-over for commercials

. Equipment-360 Systems, Odetics, Sundance Fast Break, DVC Pro, Beta,

", " DVD, satellite receivers: C-band and KU-band, Intellisat,

Pathfire, Weather Warn, studio camera, Arrakis Systems audio board,

Digi-cart,, tele-prompter, Maxine, Still Store, DVE, Grass Valley

video switcher

Strengths

. Promoting hospital by creating an internet presence (facebook & pet

portals)

. Shopped distributors to compare prices and negotiated the most cost-

effective choices

. Have relieved office manager some of her time consuming duties

. Inventory counting system

. Project leader

. Time management

. Willingness to develop and undertake tasks

. Public relations-advertisement, new customers, promos, advise owner on

issues affecting hospital

. A go-to for many aspects of the hospital

. Trusted by owner to make decisions for the betterment of the business

. Get all routine duties done as early as possible so that if problems

arise they can be dealt with on time and be able to develop new

projects

. Multitasking

. Strong organizational skills

. Computer skills-Microsoft Office, Windows, Quickbooks

Contact this candidate