Customer Service Sales

Robin R. Lee ***** W. Oakland Crt ********@*****.***

Maricopa, AZ. 85138 602-***-****

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Qualification Profile

> Results-oriented professional with a high level of exposure to business

development, marketing, strategic planning, client relationship

management and customer service.

> Ability to leverage skills and capabilities to participate in sales

activities

> Proven success leading business development efforts, expanding customer

base, and increasing revenue potential within organizations.

> Skilled in improving customer retention levels within highly competitive

markets.

> Exceptional leadership abilities concerning team initiatives.

Sales

> Participated in sales functions by developing and organizing trade show

events to introduce new products.

> Lead business development and marketing efforts, which expanded the

customer base and introduced products into specialty markets.

> Conducted market research, indentified emerging market trends, and

introduced marketing strategies for new products.

> Created materials for and attended trade shows to promote products.

> Contributed to the implementation of promotional programs that optimized

revenue levels in a saturated market.

Customer Service

> Exceeded annual goals of increasing retention as well as customer

satisfaction.

> Handled client relationship management functions, which included

promoting enduring relationships, with a diverse clientele.

> Cultivated positive and enduring relationships with customers.

Education

> Bachelor of Science/Business Management - University of Phoenix

> Facilitator for Corporate Management Skills Training - Front Line

Leadership

> Behavior Interviewing Certification- Alan Davidson Associates

Employment

> Diversified Trucks & Equipment (2/2009 - Present) Sales Representative

> Schwab Sales LLC., Gilbert, AZ. (6/2002 - 10/2008) Outside Sales

> Empire Southwest, Mesa, AZ. (8/1994 - 6/2002) Outside Sales

Representative

> N.C. Machinery, Tukwila, AZ. (12/1989 - 8/1994) H.R. Employee Development

Manager

Summary

During my 14+ years of experience in sales and marketing with large

corporations and small businesses, I have annually achieved 90 to 110

percent of my annual goals. My dedication to maintaining a reputation built

on quality, service, and uncompromising ethics has earn me the respect of

my customers, their clients and vendors. I contribute this success to the

philosophy that it is my duty is to be the liaison between the customers

and my company while maintaining high profit margins.

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