Customer Service Manager

Beny Ludmila Crisol

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Business Office Assistant & Costumer Service rep. Promotions.

Elk Grove, CA

Phone: 916-***-****

E-mail: **********@*******.***

I consider myself a very outgoing person with leadership skills.

Administrative professional eager, My Goal is to reach a professional level

in a progressive company where my educational background and experience

will be an asset to the growth and success of the company and myself. I can

wear many hats I'm very flexible and I can multi task.

I have been chosen many times to be the lead hostess/ambassador at

tradeshows and events. I am reliable, punctual and the type of person that

would go the extra mile for companies that I represent.

I have experience as a manager for 2 years with The Company CMN, also

worked doing promotions for 4 years, for several important companies in

Sacramento: Markstein distributor, Formula Street, Diamond Promotions, Us

concepts, etc.

Areas of Expertise

Sales Manager Customer Satisfaction Business

Complaint Handling & Enhancement Administrative office

Resolution Bilingual: English and job

Spanish Promotional spokes

model

Experience:

Business, Office Assistant Certificate 2008. Customer Service and office

job experience 3 years, Promotions Manager for Cardenas Marketing Network

for 2 years.

Highly organized, efficient and skilled in a variety of office support

tasks, including:

Office Telephone & Front Desk Reception ( Filing Database &

Skills: Records Management ( Executive & Administrative Support

Reports & Spreadsheets ( Complaint Handling ( Data Entry

(75 WPM) Management, Skills Filing/Editing, Office

Procedures, Telephone Skills, Customer Service,

Excellent in communication skill, Experienced on Outlook,

Excel and Word, and Detail oriented.

Sacramento Manager for CMN Cardenas Marketing Network. (Sales promotions)

Results:

. Earned "outstanding" ratings on annual reviews for the past two years.

Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

. Excelled within deadline-intensive environment, ensuring the accurate and

on-time completion of all projects.

. Lead Teams of anywhere from 2-25 to not only meet our daily goals for

leads from venue patrons but to exceed on a regular basis. Meet the

requirements for sales.

. Ensured all recaps were completed for all clients immediately

following events

She is a great sales rep for our company 2009 Performance Review

by Ingrid Martinez. "Cardenas Marketing Network" Sacramento

Duties:

Hire a bilingual team

Effectively managed teams for promotional events

Earned "outstanding" ratings on annual reviews for the past

two years. Recognized for high-quality work, organizational

strengths

and exceptional customer service delivery.

Excelled within deadline-intensive environment, ensuring

the accurate and on-time completion of all projects.

Lead Teams of anywhere from 2-25 to not only meet our daily

goals for leads from venue patrons but to exceed on a

regular basis. Meet the requirements for sales.

Ensured all recaps were completed for all clients

immediately following events

Summary of Qualifications:.

Fluent in both written and spoken English and

Spanish

.I'm Dependable

. I'm Responsible

. I Work well in a fast paced environment

. I have reliable transportation

. Able to take direction well

. Has knowledge of MS office

. Organized

. Great communication skills

. Works well in a team environment

. a long term position w/ possible growth

opportunities

. Problem solver

. Positive Attitude

. Great customer service skills

. Fast learner

. Attention to detail

Education

Marketing Associates Degree in Progress

Business Office Assistant Certificate, Cosumnes River College. 06/2008

High School Diploma/Elk Grove High School 2004

Employment History: Job title

Tiffany's Promotion Independent contractor,

Promotion

al

marketing

4/4/2007-

2011

CMN EVENTS Marketing: Sacramento Manager Market (yearly program)

2/5/2008 to 9/10/2010

Daniel's Law firm Office Assistant

2009 -5/5/2010

US Concepts: Costumer service rep

2007-

2009

Burger King: Costumer service

2004/2007

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