Customer Service Representative
Resume:
BARBARA J. FITCH
MERRITT ISLAND, FL 32952
**********@*****.***
OBJECTIVE:
To perform my responsibilities with accuracy and efficiency in an
environment that can value my expertise.
OUALIFICATIONS:
I am experienced on the ten key calculator, Microsoft Excel & Word, Fiserv
products for processing teller transactions. I am organized and detailed
oriented, work with little supervision, am punctual, and seldom miss work.
My experiences include general office work, Trust Department Securities
processing, Teller, Teller Supervisor Vault Teller ATM processor &
accounting clerk.
EDUCATION:
Graduated from Harlandale High School, San Antonio, Texas
Completed various courses through American Bankers Association and
Continuing Education classed to maintain my Customer Service, Health, Life
& Annuity License for State of Florida.
RELEVENT EXPERIENCE:
Florida Community Bank (FCB)/Coastal Bank
1701 N. Atlantic Ave.
Cocoa Beach, Florida 32931
May 9, 2011 to July 27,2011 Florida Community Bank (FCB)
May 4, 2004 to May 9, 2011 Coastal Bank
At Coastal Bank I was full time teller, vault teller, teller supervisor,
ATM teller, operations clerk, until the bank was taken over by FDIC & then
purchased by FCB on May 9, 2011. After the FCB acquisition, I remained as
teller until July 27, 2011, at which time my position was eliminated and I
was laid off. As teller, I enjoyed developing customer relationships and
referring to customers products to help meet their financial needs. In
operations I balanced various general ledger and DDA accounts, processing
incoming & outgoing wires, return items, charge backs and monitoring
overdraft accounts and dormant accounts and reviewed customer account file
maintenance previously completed.
Harbor Federal Savings & Loan Association
2323 State Road 524
Cocoa, Florida 32926
June 2003-May 2004
Full time teller, customer service representative and vault teller. Also
rotated balancing the ATM. This position required greeting customers,
processing transactions, identifying customer financial needs with the
products we offered. I left this position for a better opportunity with
Coastal Bank.
Amsouth Bank
802 Cheney Hwy
Titusville, Florida 32780
March 2002- May 2003
Part-time teller, customer service representative. This position included
greeting customers, processing their transactions and identifying their
financial needs for products we offered. I left this position to accept a
full-time position with Harbor Federal.
Frost National Bank
100 W. Houston St.
San Antonio, Texas 78201
22 yrs of service
During my 22 years of service with Frost Bank, I was in Trust Department
Operations . I was experienced in various areas of this department,
employee benefit supervisor, mutual funds trader, bond interest & dividend
processing and finally team leader of Corporate Actions section. All of
these positions required reconciliations, and had time critical deadlines,
which were always met. I left this position in December 2001 to move to
Florida to be near my new grandson.
Bill Gillispie State Farm Insurance Agency
209 Harrison St.
Titusville, Florida 32780
I was employed with this office for approximately 7 years as office manager
and had acquired my Customer Service Representative license, Health, Life &
Annuity licenses. My duties included interviewing potential customers for
all lines of insurance coverage, completing the appropriate applications
and daily balancing the deposits. I also processed customer claims,
managed other routine daily office functions.
Contact this candidate