Las Vegas, NV *****
***********@*****.***
Marlon Floyd
____________________________________________________________
SUMMARY OF QUALIFICATIONS
Hardworking, dependable, honest, professional committed to
customer service.
Innovative and experienced team player that believes
quality and productivity
are the hallmark to success.
EDUCATION
Ashford University
Clinton, IA
Associate of Business Administration
Expected July 29, 2013
EXPERIENCE
Axiant,LLC
Phoenix, AZ
Account Representative Feb
2009 - Aug 2009
Worked a file of 750-1000 pre charge-off retail accounts
Assisted negotiating & closing while on calls, route
management.
Consistently reached goals set forth by client
Neuheisel Law
Firm Phoenix,
AZ
Account Representative Apr
2008 - Sept 2008
Cleaned out collection routes, assisted collectors in talk off's
and decision making while collecting on accounts
Educated collectors to be professional yet assertive when
dealing with customers
Consistently achieved personal collections goal of $15,000/month
Asset
Acceptance Phoen
ix, AZ
Collections
Supervisor Sept 2001 -
Aug 2007
Supervised a team of 12-15 debt collectors
Assisted employees in negotiating & closing while on calls,
route management, and performance evaluations
Worked my own file to produce money for the team
Floyd Plumbing Company Wichita, KS
Assistant
Nov 1999 - Jul 2001
Welded water pipe fittings
Measured pipe lengths and cut them to specifications
Dug trenches, installed sinks, toilets, and bathtubs