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Customer Service Management

Location:
Las Vegas, NV, 89117
Posted:
August 18, 2011

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Resume:

**** * ******* #***

Las Vegas, NV *****

***********@*****.***

702-***-****

Marlon Floyd

____________________________________________________________

SUMMARY OF QUALIFICATIONS

Hardworking, dependable, honest, professional committed to

customer service.

Innovative and experienced team player that believes

quality and productivity

are the hallmark to success.

EDUCATION

Ashford University

Clinton, IA

Associate of Business Administration

Expected July 29, 2013

EXPERIENCE

Axiant,LLC

Phoenix, AZ

Account Representative Feb

2009 - Aug 2009

Worked a file of 750-1000 pre charge-off retail accounts

Assisted negotiating & closing while on calls, route

management.

Consistently reached goals set forth by client

Neuheisel Law

Firm Phoenix,

AZ

Account Representative Apr

2008 - Sept 2008

Cleaned out collection routes, assisted collectors in talk off's

and decision making while collecting on accounts

Educated collectors to be professional yet assertive when

dealing with customers

Consistently achieved personal collections goal of $15,000/month

Asset

Acceptance Phoen

ix, AZ

Collections

Supervisor Sept 2001 -

Aug 2007

Supervised a team of 12-15 debt collectors

Assisted employees in negotiating & closing while on calls,

route management, and performance evaluations

Worked my own file to produce money for the team

Floyd Plumbing Company Wichita, KS

Assistant

Nov 1999 - Jul 2001

Welded water pipe fittings

Measured pipe lengths and cut them to specifications

Dug trenches, installed sinks, toilets, and bathtubs



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