Human Resources Manager

Orlando, FL *****

Tel. 407-***-****

Email: ********************@*****.***

ACCOMPLISHED HUMAN RESOURCES PROFESSIONAL

Profile Bilingual Human Resources Professional with fifteen years experience

in hospitality industry to include Full Service Hotel, Casino, Food &

Beverage Operations and Vacation Ownership Sales & Marketing Call

Center corporate environments. One year of Property Management

experience. Expertise in employee relations, conflict resolution,

and strategic management. Administer Recruitment, Training &

Development, and Implementation of Payroll System. Strategic

business partner to management while overseeing human resources team,

policies and procedures. Development of human capital by maximizing

results within a cost containment environment. Competencies include:

Employee Relations

Talent Management

Compliance

Training & Development

Conflict Resolution

Performance Management

Labor Relations

Leading Change

Policies & Procedures

Professiona McKinley, Inc, Orlando, FL

l 2010-2011

Experience Human Resources Business Partner

Responsibilities:

Support over 20 apartment communities within two States. Coach

organization leaders through employee relations issues. Participate

in the facilitation and design of employee and leadership training

sessions, interviewing, legal compliance and new hire orientation.

Responsible for recruitment.

Achievements:

Successfully partnered with leaders, creating strong business

partnerships.

Managed an average of 12 open positions at any given time, with an

average fill time of 17 days.

Able to support region from remote location.

Hilton Worldwide Co (Hilton Grand Vacations Co), Orlando, FL

2007-2009

Hilton Grand Vacations is the Vacation Ownership division of Hilton

Worldwide.

Senior Human Resources Manager

Responsibilities:

Promoted and transferred to Hilton Grand Vacations. Supported Sales

& Marketing Call Center with a total of 570 team members Provided

assistance, guidance and counseling to the senior leadership and line

team members. Monitored and reviewed all disciplinary actions.

Actively participated in development of management team. Managed all

team member and labor relations. Liaison between talent management

and sales & marketing leadership team. 2 direct reports.

Achievements:

Minimized labor legal claims by 50%.

Successfully implemented new hire orientation program; contributed to

11% decrease in turnover.

Implemented new manager training around culture, policies &

procedures; therefore reducing employee relations complaints by 50%.

Completed approximately 600 team member employee relations grievances

annually.

Facilitated talent acquisition of approximately 12 full time new

hires a week.

MARISOL DOMINGUEZ, CHRE, PHR Page 2

Hilton Worldwide Co. (Embassy Suites Hotel & Casino - San Juan), San

Juan, PR 1996 - 2007

Embassy Suites is the all suite division of Hilton Worldwide. Full

service hotel with 300 suites with Food & Beverage and Casino

Operations.

Director of Human Resources (1999 - 2007)

Responsibilities:

Promoted to Director. Supported a total of 350 team members.

Provided guidance and recommendations to General Manager and

leadership team. In charge of labor relations.

Responsible of payroll and recruitment functions. Experience with

Timesaver/ADP. Facilitated all training programs. Directed

recruitment and Affirmative Action program. Responsible for

recognition and rewards programs. 2 direct reports.

Achievements:

Received 8 consecutive "Outstanding" results awards in Quality

Assurance Inspection by successfully completing all training and

compiling supporting documents.

Contributed to minimizing overtime expenses by 41%

Successfully negotiated and launched first retirement plan.

Negotiated and successfully rolled out new medical insurance program.

Personnel Administrator (1996 - 1999)

Responsibilities:

Supported a total of 350 team members. Administrated personnel and

payroll procedures. Maintained all personnel records and files.

Assisted in team member relations investigations. Coordinated

recognition and rewards programs. Part of the opening team of hotel.

Achievements:

Successfully implemented payroll system.

Created filing system for property.

Created and implemented internship program.

Education Interamerican University San Juan, PR

MBA - Master Degree in Business Administration - Human Resources

Graduated Cum Laude

University of Puerto Rico Carolina, PR

B.A. - Bachelor Degree - Hotel & Restaurant Administration

Graduated Cum Laude

Professiona Human Resources Certification Institute 2006

l Certified Professional in Human Resources (PHR)

Development

Achieve Global 2005

Certified Trainer

Educational Institute/American Hotel & Motel Association 2000

Certified Human Resources Executive (CHRE)

Languages Bilingual: English and Spanish.

MARISOL DOMINGUEZ, CHRE, PHR

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