Customer Service Human Resources
Resume:
S helly R. Bennett Galardo
Stephens City, VA 22655
540-***-**** (M)
OBJECTIVE
Seeking a challenging position in which I can effectively utilize my professional experience
to further my career. With several years experience, I look forward to applying my knowledge
and experience with an established company.
ACCOMPLISHMENTS
Initiated a logistical process with customer that resulted in the ability to maintain a work
relationship
and keep the customer satisfied.
Managed a force of 180 NDA Operators for over a year that resulted in a very successful
business
and low turnover.
Paved the way for company bonuses and pay increases.
PROFESSIONAL EXPERIENCE
Self Employeed /Personal Assistant June 2010 Present
Duties include answering phones, filing, computer invoicing, managing accounts
receivable/payable.
Maintaines montly expense reports. Accounts payable/rcvb.
Rappahannock Petroleum, Winchester, VA
Bookkeeping and Invoicing May 2008 – June 2010
Duties include answering phones, filing, computer invoicing, managing accounts receivable and
payable, and assisting office manager with daily tasks.
Maintaining monthly commissioning and site inspection documentation for hundreds of locations
throughout VA, MD and WV.
Berryville Graphics, Berryville, Virginia
Pre Press Office Clerk Jan 2008 – April 2008
Reported to press mgr. With responsibility for maintaining incoming and outgoing work.
Prepared monthly reports for mgr.
Created postings for dept. bulletin board.
Daily log in of jobs coming into dept., prepared for next phase. Verifying that correct information
has been provided upon completion and release.
Human Resources Employment Clerk Jan 2007 – Jan 2008
Accepted and processed applications into AS400 database daily.
Prepared weekly and monthly reports for mgr. And supervisors plant wide.
Scheduled interviews.
Responsible for managing appx. 100 temporary employees. Monitor attendance, performance.
Daily communication with their agency in regards to their work ethics.
Maintained insurance payments in database.
Processed Cobra insurance paperwork for terminated and or retirees.
(S. Bennett Resume, cont’d)
Entered final terminations into AS400, Access database. Closed out terminated employees
personal lockers, locks, badges, and confirmed that entry into facility has been disabled. Notifies
IT dept. to close any open access into computer network.
Created newspaper articles and submitted to local newspapers when employment positions
became available to outside applicants.
Processed and approved vacations for appx 750 employees when submitted.
Cross-trained at main switchboard. Covering multi phone lines, greeting main entrance.
Verified Earned Leave, and Flextime was available for employees when submitted.
Daily mailing, mailroom, fax, filing, monitoring Human Resources window (access for employees)
and providing them help with their needs and or questions
Securing of employees personal files; responsible for lock up at close of business.
Logistics Coordinator Nov 2003 – Dec 2007
Preparing truckload shipments for destinations required.
AS400 data daily.
Prepared monthly reports for Logistics Mgr.
Weekly meetings to manage and maintain a good account with a high priority customer in Japan.
Prepared packages for UPS, DHL, FED EX, and short haul clients.
Comparing and estimating for better quality and prices in order to save money, and still have the
quality that we desired.
Handling multiple accounts daily.
Worked one on one with Customer Service Reps to ensure satisfaction was indeed being met.
Basic clerical duties included faxing, copying, filing, and invoicing uploads.
Began as temporary employee contracted for Axiom Staffing; then hired full time in Feb 2004.
Telegate, Inc., Winchester, VA
National Directory Assistant Operator / Trainer Jun 1999 – Nov 2003
Multiple responsibilities including monitoring employees’ absences, vacations, and performance.
Customer complaint resolution – helped other staff who had difficulty while online with
customers.
Promoted within 6 months to NDA instructor training up to 15 potential employees.
Promoted to NDA CSR in year 2000, then Supervisor Assistant before the business closed.
Valley Health Urgent Care, Radiology Dept Winchester, VA
May 1994 Jan 1996
PD Receptionist/Patient Intake, Film Librarian PD
Duties included answering multiple phone lines, entering patients medical history, intake
information.
Input of insurance information.
Medical records, and assisting office staff with daily activities in office.
Transferring work related accident to appropriate authorities.
Assisting Doctors, nurses when needed.
Monitoring patients in lobby, and maintain a quick and effortless process for medical attention.
Payment acceptance, and cash handling.
Privacy acknowledgment, and training through WMC.
Prepared and printed XRays out for patients to pick up.
Transferring XRays to other medical facilities via computer cd.
Front desk assistance.
Rappahannock Petroleum, Winchester, VA
PT Receptionist / Field Technician Mar 1992 – Jun 1999
Duties included answering phones, filing, computer invoicing, and routing of Field Technicians.
Acted as the Secretary for Environmental Control Specialist which required the company to
maintain weekly records that were submitted monthly.
Verification and confirmation of all documents.
Also worked as Field Technician when required – changing logos at petroleum sales stations and
removing and testing octane levels.
(S. Bennett Resume, cont’d)
E DUCATION/TRAINING/CERTIFICATIONS
LFCC, Middletown, VA 1993
Awarded Certificate of Completion.
Mind, Movement, and Sound development stages from birth to early childhood.
Shadowed teachers at local Christian Academy.
James Wood high School, Winchester, VA 1989 1992
General Studies
Co Op course Junior/Senior years.
Honors English Junior year.
RMA, Front Royal, VA July 1988
Attended RMA in preparation for Honors in Mathematics.
Maintained an 89% in class.
ACTIVITIES AND SPECIAL INTERESTS
Participant / Walker for Women Against Breast Cancer, 2006 2008.
Virginia Cooperative Extension 4/H member, 2006 – present.
Captain, middle school softball team. Organized concession stands.
Chaired coordinated fundraising, freshmen through junior years.
Participant, Bike a Thon, 2008.
References upon request.
Contact this candidate