Customer Service Manager
Resume:
Joseph Teta Jr.
Pittsburgh, PA 15216
Email: **.****@*****.***
OBJECTIVE:
Seeking a career with a progressive
organization where skills, knowledge, and managerial experience can help to
improve efficiency as well as company profitability.
EDUCATION:
University of Pittsburgh
Bachelor of Arts Degree
Major: Economics ~ Political Science
Minor: Accounting
WORK EXPERIENCE:
July 2003 to Present Trib Total Media
622 Cabin Hill Drive
Greensburg, PA 15601
Operations Manager
Works to provide excellent customer service through employees and
independent contractors as delivery of the local newspaper occurs each
morning. As Operations Manager I am directly responsible for
* Six Newspapers
. Supervising 115 employees and approximately 575 independent
contractors.
. Providing customer service at the highest level. 75% telephone / 25%
field
. Develop / Implement sales goals for each District Manager to increase
sales.
. Track / analyze all numerical reports in relation to each employee and
use this information to evaluate personnel.
. Planning / Strategize on ways to improve our level of service as we
look for methods to lower expenses.
. Create a weekly schedule for all employees that provide them with the
work week as well as specific duties to be accomplished daily.
. Payroll Tracking
Jun 1997 to Dec 2007 Globe Electric Company
200 23rd Street
Pittsburgh, PA 15215
Outside Sales Representative
Responsible for soliciting repair and new sales over a seven county area of
Western Pennsylvania through quoting, problem solving and order processing.
Supervised lazar alignment department and performed all field service for
CSI Motor Analyzers.
REFFERENCES AVAILABLE UPON REQUEST
Contact this candidate