Customer Service Human Resources

FELINA DE CASTRO - BASMACI

** ***** **** *****

Perry Hall, MD 21236

Home 410-***-****

Cell 410-***-****

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Education

Sept 1992 - 1998 College of Notre Dame of MD

Candidate, MA Management, concentration

in Human Resource Management.

Sept 1986 - May 1990 College of Notre Dame of MD

BA Political Science, International Relations,

concentration in Philosophy.

Professional Experience

January 2009-June 2011 Corporate Coverage - Towson, MD

Benefits Analyst - Part Time

. Adjudicate Flexible Spending Accounts (FSA) and Healthcare

Reimbursement Accounts (HRA) claims.

. Maintain enrollment database (adds,terms,changes)

. Provide customer service to clients' employees and provide answers

to benefit questions.

. Maintain and produce monthly administrative billing using Quicken

software.

. Compile materials used for employee benefit meetings.

. Serve as a liaison between client and insurance carriers.

October 1998 - November 2003 EMG - Hunt Valley, MD

H.R. Generalist - Benefits and Payroll

Specialist

. Enroll employees in benefits plans and process status changes by

administering documentation from employees to vendors for life,

pension, health, dental and disability benefits.

. Provide benefits orientation to new employees.

. Maintain accurate employee database and records by entering payroll

and administrative changes for employees including sick/personal,

vacation time and leave of absence information in ADP payroll

system.

. Review employee claims and maintain vendor contact to investigate

discrepancies and provide information in non-routine claims.

. Maintain orderly, systematic employee records, benefit files and

other recordkeeping functions to include semi-monthly funding of

the 401(k) plan.

. Implement performance management process by researching pay

surveys; monitoring scheduling for individual employee pay actions;

providing compensation history, reporting and paperwork for salary

and performance reviews.

. Deliver outstanding customer service through timely response and

proactive solutions to employees' needs.

. Currently serving as the chairperson for the employee Work/Life

committee.

. Researched and implemented voluntary employee benefits (cancer,

heart/stroke, accident, long-term care).

. Implemented Flexible Spending Accounts in 2003.

. Managed the conversion of the 401(k) plan to a multi-fund family

platform in 2003.

. Conduct annual review of all benefit plans offered to employees and

recommend any changes or upgrades.

. Primary contact for Workers Compensation claims.

. Affirmative Action Officer and HIPAA Privacy Officer.

. Deliver all legal compliance requirements such as the filing of the

5500's and IRS non-discrimination testing.

. Manage all benefit vendor relationship including serving as primary

contact for annual 401(k) audit by independent accounting firm.

May 1996 - October 1998 Sweetheart Cup Company Inc. -

Owings Mills, MD

Benefits Analyst

. Enforce and interpret benefit program policies.

. Maintain all benefit plans statistical reports.

. Investigate plan discrepancies and provide information in non-

routine situations.

. Process and reconcile the funding of the 401(k) retirement plan for

7,000 employees.

. Calculate and provide benefit payment calculations for two

bargaining unit defined benefit pension plans as well as a Canadian

pension plan.

. Provide technical expertise for several retiree medical plans.

. Interface with several vendors and consultants to insure smooth

processing of several benefit programs.

. Develop procedures to support changes in the administration of

benefit plans and communicate to 9 different locations the changes

as established.

. Approve and reimburse expenses for the corporate sponsored employee

relocation program.

. Oversee the Short and Long term disability programs.

. Provide support to the Human Resources function with the

administration of the benefit plans.

. Coordinate and conduct open enrollment employee meetings.

Jan 1995 - May 1996 CoreSource, Inc. - Whitemarsh, MD

Account Coordinator

New Client Installation Responsibilities

. Coordinate with Plan set-up, plan documentation, claims and

enrollment.

. Develop Employee Communications.

. Develop claim information request for account installation.

. Develop plan administration/operations manual.

. Conduct Employee meetings and presentations.

Ongoing Accounts

. Calculate premium equivalents upon renewal of clients.

. Coordinate fund accounting details and premium statements.

. Resolve administrative client questions in all areas by phone and

written documentation.

. Monitor claims backlog and service commitments weekly.

. Act as first resource to all internal inquiries about clients.

. Design and implement Rx plans and interfaces with Rx vendors to

resolve any drug card problems.

July 1993 - Jan 1995 CoreSource, Inc. - Whitemarsh, MD

Administrative Services Supervisor

. Supervised COBRA administration to ensure government compliance.

. Coordinated enrollments for multiple clients.

. Directed the implementation and maintenance of drug card programs.

. Analyzed and approved the underwriting of Late Entrant Applications

. Motivated and trained a staff of seven.

. Resolved any issues pertaining to enrollments, ID cards,

prescription benefits.

. Performed weekly QA of staff to assure quality work and pinpoint

weaknesses of staff for additional training.

Feb. 1991 - July 1993 Susquehanna Administrators - Baltimore,

MD

COBRA Specialist

. Maintained COBRA accounts receivable files for monthly premiums

received.

. Verified eligibility and handled COBRA payment irregularities.

. Reconciled daily COBRA fund accounting reports.

. Communicated with employers, employees regarding COBRA regulations.

. Coordinated the processing of COBRA information for new cases.

. Compiled COBRA package - welcome letter, payment coupons, ID card,

claim forms.

. Performed other duties and special projects as assigned by the

Supervisor.

References

Professional references available upon request

Contact this candidate