Sales Customer Service

Ronald Freeman Jr.

**** ******** ****** ********, ** 28105 Phone: 704-***-**** Email: *********@**********.***

Objective: Seeking a position that will enable me to lead by example and utilize all past and present experience.

PROFESSIONAL EXPERIENCE

Blockbuster Video Rentals Mint Hill, NC

Store Manager 10/2004 until 9/2009

• Resolved customer complaints regarding sales and service.

• Oversaw local sales managers and their staffs.

• Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.

• Determined price schedules and discount rates.

• Reviewed operational records and reports to project sales and determine profitability.

• Monitored customer preferences to determine focus of sales efforts.

• Prepared budgets and approve budget expenditures.

• Conferred or consulted with department heads to plan advertising services and to secure information on equipment and

customer specifications.

• Directed and coordinated activities involving sales of services, commodities, or other subjects of sale.

• Conferred with potential customers regarding equipment needs and advise customers on types of equipment to

purchase.

• Enforced safety, health, and security rules.

Circuit City Retail Store Smithhaven, NY

Store Manager 10/1998 until 1/2004

• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing

services for customers.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventoried stock and reorder when inventory drops to a specified level.

• Instructed staff on how to handle difficult and complicated sales.

• Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when

appropriate.

• Assigned employees to specific duties.

• Enforced safety, health, and security rules.

• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Planned budgets and authorize payments and merchandise returns.

Sneaker Stadium Edison, NJ

Store Manager 8/1994 until 12/1998

• Managed and motivated a team of 8 managers

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Assigned employees to specific duties.

• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing

services for customers.

• Reviewed operational records and reports to project sales and determine profitability.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Instructed staff on how to handle difficult and complicated sales.

• Inventoried stock and reorder when inventory drops to a specified level.

• Planned budgets and authorize payments and merchandise returns.

• Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when

appropriate.

• Enforced safety, health, and security rules.

• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

EDUCATIONAL EXPERIENCE

Omitt Trade School

Charlotte,NC HVAC/Mechanical Service

2010 - Present

Ramapo College of New Jersey Mahwah, N J

BA Contemporary Arts -64 credit hours completed 1983

Ronald Freeman Jr.

2836 Lakeview Circle Matthews, NC 28105 Phone: 704-***-**** Email: *********@**********.***

Vailsburg High School Newark, N J

High School Diploma 1981

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