Manager Customer Service
Resume:
Judy T. Girouard
Abbeville, Louisiana 70510
************@*****.***
SUMMARY
A people oriented and resourceful sales manager with extensive experience in training
and development, merchandising and sales management. A considerate and tactful
Planner who successfully executes sales and organizational goals by implementing
Innovative strategies to maximize efficiency and achieve measurable results. Utilizes
Vast business knowledge and expertise to maximize employee and store performance
Serving as a motivating leader, mentor and advisor for staff and peers. Demonstrates
A strong commitment to providing exceptional customer service while streamlining
Processes for company growth and profitability.
EXPERIENCE
Walmart, Lafayette, Louisiana
Assistant Manager, 2010 still employed
Performs many duties from managing several departments to monitoring shrinkage. Currently
over the Seasonal Departments, Lawn and Garden and Automotives. Is responsible for reviewing
reports for the possibility of shrinkage. Planning and directing the overall operations
Of the departments. Responsible for evaluating the performance and progress of associates.
Walmart, Lafayette, Louisiana
Market Technical Specialist, 2006 2010
Was responsible for the training and development of automotive technicians, hourly supervisors
and management. Maintained certification of all automotive technicians and management.
Followed up on shop standards and procedures as well as all safety issues. Reviewed all reports
on productivity of 12 units. Held responsibility for seasonal departments and merchandised all
stores to correct season.
. Improved shrinkage in area of responsibility in market by 75%
. Enhanced customer experience with better trained auto technicians
. Hosted and presented diversity events such as Cinco de Mayo and Microinequities
in the workplace.
. Filled in for the market Human Resource Manager for six months during absence.
. Interviewed and placed several assistant managers and co managers.
District Manager for Tire and Lube Express
Abbeville, Louisiana 2004 2006
Held responsibility for more than 12 stores. Provided Human Resource guidance to stores
within the district. Coached winning team in the annual Regional Tire and Lube Rodeo
Contest for Louisiana and Mississippi. Verified all operations and procedures were enforced.
Reviewed work orders for integrity and shrinkage issues. Maintained all safety and compliance
standards.
Assistant Manager
New Iberia, Louisiana 1997 2004
Supervised all areas of the store. Responsible for establishing floor layout, offices, merchandising
and stocking new stores in Nevada, California, Iowa, Arkansas and Louisiana.
Experience in apparel, hardlines and home lines. Supervised specially areas such as pharmacy,
automotives, vision center and jewelry.
Store Manager
Saint Martinsville, Louisiana 1994 1997
Directed functions of two Walmart stores with responsibility over merchandising and
Operations. Responsible for scheduling, hiring and training new associates.
Reviewed all accounting, financial, price variance and invoice reports. Successfully managed all
Associate relation issues .
PROFESSIONAL DEVELOPMENT
District Manager Training, Walmart University 2004
Market Technical Specialist Training I and II, Walmart University, 2006
Walmart Institute for People Development, Walmart University, 1995
Discrimination Investigation Training, Walmart University, 2006
COMPUTER SKILLS
Microsoft Excel, Word and Power Point
REFERENCES
Chad Nora, Market Manager
Walmart Stores, Inc.
Phone 337-***-****
Clint Leblanc, Store Manager
Walmart Stores, Inc.
Phone 337-***-****
Rose Stoute, Market Assistant
Walmart Stores, Inc.
Phone 337-***-****
Contact this candidate