Customer Service Manager

Beth Endrick

*** ******* **

Brandon, FL *****

Cell Phone: (813) 404 – 9858

Accomplishments

• Maintained schedules and appointment calendars for entire office staff.

• Placed orders for office supplies, equipment, and services.

• Prepared the office for audits – internal 6 month audits and corporate audits.

• Resolved accounting issues regarding invoicing.

• Performed daily clerical functions: phones, typing, data entry, filing, and customer service.

• Processed accounts payable and payroll time sheets.

Experience

ServPro of Southeast Tampa, Tampa, FL

Bookkeeper, Nov. 2010 - Present

Customer Service, answering phones, Responsible for maintaining the inventory in the warehouse. Write

estimates for the customers and insurance companies. Keep to deadlines with service department, Collections

(Accounts receivable) Sell services that we offered to the customer and the insurance company.

Derby Lanes, Saint Petersburg, FL

Cashier, Sept 2010 – Dec 2010

Responsible for a $50,000 purse – chips were exchanged for money and I was responsible to balance out at the

end of the night. I also cashed out the waitresses tips and the dealers tips at the end of their shifts. Customer

service was a high priority for the cashiers.

Cintas Corporation, Tampa, FL

Office Manager, Jan. 2006 – Aug. 2010

Customer Service, Responsible for handling invoices, maintaining daily, weekly and monthly accounts receivable

reports and all customer correspondence. Responsible for all activities performed in the office which includes

accounts payable and accounts receivable, up-sell services to the customers which includes products from the

company store. Adhere to monthly and annual budgets for the office and perform internal audits to prepare for the

corporate annual audit.

ServPro of Pennypack, Philadelphia, PA

Office Manager, Apr. 2000 – Jan. 2006

Customer Service, answering phones, Responsible for maintaining the inventory in the warehouse. Write

estimates for the customers and insurance companies. Keep to deadlines with service department, Collections

(Accounts receivable) Sell services that we offered to the customer and the insurance company.

Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, AS400, Outlook, 10-key, typing 50 wpm, Data Entry,

Exactimate, ScanER

Education

Ashford University, Clinton, Iowa June 2010

Master of Business Administration with minor in Finance

Contact this candidate