Jeffrey Jaeger
North Liberty, IA 52317
Cell: 319-***-****
*********@***.***
OBJECTIVE
To obtain a Human Resources position in an organization where exceptional business relationship and
client support skills are needed.
SUMMARY OF QUALIFICATIONS
• Dependable MBA with over 6 years experience in employee training and development, direct and
contract labor recruitment, and marketing/sales support.
• Motivated communicator passionate to build productive business relationships with new and
existing clients and staff.
• Organized and creative project manager with high level negotiation and public presentation skills.
• Dynamic recruiter and trainer with a desire to create strong working relationships within the
organization and strive to exceed expectations for self and others.
EXPERIENCE
Home Repair Team North Liberty, IA
August 2010 - Present
Inventory Manager
• Coordinate purchasing and delivery of construction materials
• Maintain inventory of in-stock materials, tools, and fleet vehicles
Prairie Consulting Services, Inc Naperville, IL
September 2007 - October 2009
Recruiter/Account Manager
• Full lifecycle recruiting of C-Level, Technical, Marketing, Sales, and Project Management
Professionals for permanent placement and contract staffing
• Maintain candidate pipelines, sourcing, cold-calling, conducting interviews, reference
checking, coordinating client interviews, and compensation negotiation
• Maintain business relationships as acting Account Manager for several key clients
• Communicate with hiring managers to determine needs and requirements
• Create employment postings for online job sites
• Explore and initiate new business opportunities
ING Financial Services Des Moines, IA
April 2004 - April 2007
Training Supervisor-Customer Contact Center
• Oversee training of Customer Service Associates in the Annuity Contact Center
• Develop and facilitate contact center training and mentoring programs
• Create continuing education and employee retention initiatives within the contact center
• Participate in candidate interviews and employee selection process
• Conduct trade compliance review for ING Financial Partners
• Maintain expertise in proprietary software and other applications
• Provide superior client service proven through exceptional quality assurance
• Resolve escalated client issues as required
Jeffrey Jaeger 1
Fiserv (formerly Information Technology, Inc) Lincoln, NE
January 2003 – November 2003
Sales Support Specialist
• Respond to RFP requests from potential clients
• Assist with client presentations
• Develop a sales prospecting initiative
• Cold-call targeted institutions to generate sales prospects
• Create and maintain a business intelligence database
• Proof marketing material
EDUCATION
University of Nebraska Lincoln, NE
Masters of Business Administration August 2003
Nebraska Wesleyan University Lincoln, NE
Bachelor of Fine Arts-Performance August 1995
PROFESSIONAL AFFILIATIONS
North Liberty Fire Department
COMPUTER SKILLS
Word, Excel, Access, PowerPoint, Outlook, Lotus Notes
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