Manager Customer Service

DEBORAH W. HENION

***** ******** ***** ****

Pineville, NC 28134

704-***-**** (home)

704-***-**** (cell)

OBJECTIVE

To contribute to the overall success of a progressive, growth-oriented

organization utilizing my education, training, and sales experience.

. Excellent management and people skills.

. Effective in sales, marketing, communications and customer

relations.

. Able to work well independently or with a team and achieve

objectives.

EXPERIENCE

GREATER PIEDMONT CREDIT UNION, Pineville, North Carolina 2005 -

2010

Branch Manager

Full responsibilities for branch as a profit center and overall operations.

. Developed a marketing plan with businesses to assure continued

growth.

. Responsible for all the lending needs of the members.

. Maintaining security, operations, credit review and reference

checks.

. Consistently meeting goals for account opening, loan sales and

collection goals.

. Planned all client appreciation events and seasonal parties.

RBC CENTURA, Charlotte, North Carolina 2001 - 2005

Personal Banker / Account Manager

. Responsible for all personal lending needs of clients.

. Managing and resolving customer issues and developing client

relationships.

. Provide all account opening services and maintaining client

portfolios.

EQUIFIRST CORPORATION, Charlotte, North Carolina 2000 - 2001

Mortgage Processor/Underwriter

. Performed initial review of applications from brokers for pre-

approval.

. Process broker information and determine the proper mortgage

product.

SOUTHTRUST BANK, Charlotte, North Carolina 1997-

2000

Branch Manager

. Developed and managed marketing plans to assure attainment of

business goals.

Responsible for all branch operations.

. Supervised staff in lending to business and personal clients.

SOUTH CREST APARTMENTS, Charlotte, North Carolina

1995-1997

Leasing Agent

. Showed potential residents apartments along with a tour of the

property.

. Conducted credit inquiry and reference checks.

. Posted all payments made by the residents.

. Assisted in the collection of late payments, small claims, and

eviction notices.

. Responsible for the planning of monthly resident appreciation events.

UNITED CAROLINA BANK, BB&T Charlotte, North Carolina

1984 - 1995

Branch Lending Officer (1995-1997)

( Lending to personal and commercial clients.

( Respond to client inquires and resolve customer care issues through

personal effort and continued coaching of staff.

UCB Banker (Lender) (1987 - 1995) Customer Service Representative / Teller

(1984 - 1987)

Education, South Mecklenburg High School, Diploma

American Business and Fashion, The Art Institute.

Marketing Graduate

Central Piedmont Community College, General Banking

Certificate

Community Involvement, Chair of "Charlotte's After five Women's

Connection". Serving business women and the homemaker in Charlotte NC. An

affiliate of Stonecroft ministries.

Have worked with the Charlotte Chamber of Commerce with their annual

membership drive.

Volunteered with the organization, Friendship Trays delivering lunches.

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