Administrative Assistant Customer Service
Resume:
Julian E. Rambo
Ellenwood, GA 30294
Summary of qualifications
Executive level administrator with proven experience supporting multiple
senior level leaders in corporate, government, military and higher
education industries. Strong communications and project management skills,
with the ability to proactively manage multiple tasks in a fast-paced
environment.
Professional experience
Georgia State University, Atlanta, GA
Senior Administrative Coordinator, 2009- Present
* Provide daily administrative support to Vice President of Human
Resources and the Director of Affirmative Action. Responsibilities
include processing Bias incident reports, conducting confidential
intake interviews to determine accountability, monitoring routine
administrative reports to ensure compliance-- including candidate
approval rates, position vacancy announcements and confidential
application responses.
* Manage daily office administration including, but not limited to,
paying departmental invoices, vendor selection and oversight,
departmental budget review and expense reconciliation, inventory
maintenance, intranet content management, and presentation and
training support.
* Responsible for assisting department managers with investigating,
evaluating and monitoring sexual harassment/discrimination complaints.
Coordinates interview schedules; produces executive correspondence,
data entry and department reports in support of supervisors, as
needed.
* Collaborate with other departments on projects, operational decisions,
training and education seminars, and event promotions and workshop
scheduling. Supervise student workers, including scheduling and
payroll approval. Attend briefings and technical meetings as needed.
Jefferson Wells, Atlanta, GA
Office Administrator, 2007
* Responsible for managing administrative functions for a financial and
technology-based consulting firm.
Enhanced management team's productively by preparing weekly and
monthly reports, and maintaining the master consultant assignment
schedule using Peoplesoft software.
* Managed new client intake process to ensure quality customer care and
compliance. Collaborated with business development managers to
resolve monthly aging reports and client billing concerns.
* Managed the bi-weekly payroll approval process and provided back up
support to office administrator as needed.
Peachtree Business Products, Marietta, GA
Product Specialist, 2005-2006
* Managed a base line of 200 products, with annual sales of approximately
$11 million. Responsibilities included competitive analysis and
strategy re-alignment, as needed. Conducted sales history research
and collaborated with graphic design team to better position product
catalogs to ensure increased sales.
* Ensured competitive pricing and efficient order-fulfillment by sourcing
new vendors and presenting cost analyses to company owners. Provided
new product information and training to customer service team to
improve lead generation and customer retention.
Julian Rambo
Page Two
UPS Supply Chain Solutions, Atlanta, GA
Senior Administrative Assistant, 2003-2005
* Responsible for providing administrative support to executive level
leaders for a global third-party logistics company. Assisted human
resources manager with all aspects of employee relations, including
processing benefits, time and payroll inquires, career counseling and
maintaining confidential employee files.
* Increased department's efficiency by effectively managing relations with
external vendors and service suppliers including janitorial service,
powered-equipment repair providers, pest control, catering, vending
machine and property management.
* Collaborated with operational managers to review budgets and to make
recommendations to decrease operating expenses. Managed the
division's profit and and loss statements.
* Selected by management to serve as company's Comprehensive Health and
Safety Program co-chairman. responsibilities included spearheaded
program development and ensuring adherence to company policy.
Sprint, Atlanta, GA
Executive Administrative Assistant, 2000-2003
* Provided executive level support for the Senior Director of Sprint's
Managed Network Services Division. Managed extensive domestic travel
schedule for director of newly launched division for global
telecommunications company. Responsibilities included managing accurate
expense reports to ensure timeliness in accordance with company
policy.
* Managed routine meeting schedules with other senior level executives and
department officials to increase overall effectiveness of customer
implementations and co-location in various network data centers
* Prepared custom reports, documents and presentations using Microsoft
Excel, Word and PowerPoint.
* Coordinated approved department recreational activities, team building
events and corporate holiday celebrations, such as monthly group
birthday celebrations, and an annual Christmas and New Year event.
Responsibilities including managing staffing, resources, and budget.
US Army, Fort Benning, GA
Personnel Administrative Supervisor, 1996-2000
. Responsible for initiating, submitting, tracking and supervising all
military personnel actions for more than 80 individuals in a military
training brigade. Supervised and counseled three subordinate personnel
in various administrative functions
* Provided weekly briefings to supervisors and command group on
administrative actions, including awards programs, leave requests,
graduation ceremonies, personnel status and evaluation reports.
* Prepared promotion evaluation reports for offices and non-commissioned
officers for submission to the Department of the Army. Produced
general and complex correspondence, spreadsheets and presentations using
Excel, Word and PowerPoint
US Air Force Reserves, Dobbins Air Reserve Base, GA
Services Specialist,
. Provided services support for reserve base's operational programs,
including the personnel program, employee benefits and compensation
services, facilities, food services and special projects.
. Responsibilities included budget maintenance and oversight, supply and
equipment procurement for deployed and home-based personnel, senior
leadership support, as well as additional administrative support, as
needed. High security clearance required.
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