Customer Service Manager
Resume:
Jessica L. Strack
Elk Grove, CA 95624 ************@*****.***
SUMMARY
• Type 50+ WPM and 10-key operation by touch.
• Excellent customer service experience and skills.
• Intermediate skills in: Microsoft Word, Excel, PowerPoint and Outlook.
• Dedicated, responsible, motivated, organized, detail and deadline orientated.
PROFESSIONAL EXPERIENCE
FedEx National LTL, Elk Grove, CA 2006 to 2011
Service Center Manager’s Assistant / Terminal Secretary
Promoted rapidly from an entry level position based upon my attention to detail and my desire to succeed.
• Provided administrative support to the members of the management team.
• Processed new hire paperwork and conducted orientations.
• Tracked attendance for all hourly employees.
• Maintained the petty cash funds and prepared the bank deposits.
• Entered the monthly supply orders.
• Ensured aspects of the operation followed audit compliance.
• Provided customer service and answered a multi-phone line.
Washington Mutual Bank, Sacramento, CA 2005 to 2006
Senior Teller
Promoted rapidly based upon my initiative to learn supervisor roles and responsibilities.
• Provided customer service and processed customer transactions.
• Referred new products and services to both new and returning customers.
• Provided support to the management team in assisting with operational audit responsibilities.
• Maintained three ATM’s and one TCD machine.
Hoppy Brewing Co., Sacramento, CA 2002 to 2005
Event Coordinator & Hostess/Shift Manager
Increased responsibility and promotion from an entry level position upon hire to an advanced
management position.
• Oversaw all operations in the event/donation and hostess departments.
• Participated in staff recruiting, hiring, training and shift scheduling.
• Supervised staff of five to 15 employees on a daily basis while serving tables.
• Served as contact person for outside promotional events and donations.
• Coordinated and organized employees and materials for promotional events.
• Attended events to promote the company and products.
• Created and maintained databases and files of donations given and events attended.
EDUCATION
Bachelor of Science in Business Administration/Marketing
California State University, Sacramento
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